Horizon Service Desk Supervisor Job in Kenya

Key Responsibilities

·       This function Includes Service Desk Function & Incident Management process.

·       Managing and supervising Service Desk analysts

·       Proposing and agreeing on scope of Service Desk function and Incident management process

·       Updating of Incident management procedure documents, including procedures for major incident handling.

·       Monitoring of all calls logged with the Service Desk

·       Reporting on Service Desk operations and performance

·       Providing management reporting on incident management process

·       liaising with IS support Managers in ensuring quick resolution of major incidents

·       Communicating with Customers on status of incident resolutions

·       Preparing the daily workforce shift

Minimum Requirements

·       3-5 years of professional IT work experience in a dynamic office environment.

·       2 years in a similar position of supervision or team leader

·       Bachelor's degree in IT from a reputable university or equivalent.

·       ITIL Certification and good working knowledge would be an added advantage.

Application procedure:-

To apply for this position, please log on to www.horizoncontactcenters.com

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Kenya Anti Corruption Commission (KACC) Latest Jobs in Kenya

Anti Corruption Commission (KACC) is established by an Act of Parliament, the Anti-Corruption and Economic Crimes Act (2003),

to take necessary measures for the prevention of corruption in the public and private sectors;

to investigate acts of corruption and economics crimes;

to recover public funds/property acquired through corruption; and

to enlist members of the public in fighting corruption through education.

The Commission is desirous of competitively recruiting suitable persons to fill vacant positions within its establishment to support its regional expansion program;

i) Successful candidates may be required and should be willing to work either at Headquarter Offices or any of the Regional Offices

ii) Employment will initially be on contract terms, for a period of four (4) years renewable upon satisfactory performance.

iii) Competitive/attractive remuneration packages will be offered.

iv) Applicants must be of outstanding honesty and integrity, and should be willing to be subjected to a security vetting process

v) Applicants must be computer-literate to be able to work in a highly computerized environment.

vi) Applicants MUST quote the reference number for the position applied for on the application letter and envelope

vii) Canvassing will lead to automatic disqualification.

Directorate of Investigations and Asset Tracing (IAT)

1. Senior Officer - Investigations
KACC ‘5’
(3 Posts)
(Ref. KACC/IAT/SO-I/1)

Reporting to the Assistant Director, Investigations and Asset Tracing

Duties and Responsibilities;

• Supervising investigation of matters of corruption and economic crimes
• Handling complex investigations assignments
• Supporting prosecution and civil recovery processes in court.
• Supervising team operations
• Managing of resources within his/her area of operation.

The person may be designated as the Head of a Regional Office, coordinating operations in any of the Commission’s regional offices within the country.

Qualifications;

• A degree from a recognized university
• Professional qualifications in accounting/auditing, engineering, quantity surveying, valuation, information technology, law, Procurement
• If a Police officer, must have attained the rank of SP
• At least 10 years working experience, 5 of which must be in investigations.

In addition, the candidate must possess the following core competencies;

• Be mature and a team player with proven track record of leading and Motivating other team members
• Strong analytical and interpersonal skills
• Ability to work and multitask well under pressure to meet tight deadlines.

2. Forensic Investigator I - Forensic Investigations
KACC 6 (4 Posts)
(Ref.KACC/IAT/FI-I/2)

Reporting to the Principal Forensic Investigator through the Senior Forensic Investigator;

Duties and Responsibilities;

• Supervising investigation of matters of corruption and economic crimes
• Handling complex investigations assignments
• Supervising team operations
• Conducting forensic audits in areas of specialization to inform investigations
• Supporting prosecution and civil recovery processes in court.

Qualifications:

• A degree from a recognized university
• Professional qualifications in Accounting/Auditing, Engineering, Quantity Surveying, Valuation, Information Technology, Law, Procurement OR
• Police officers of the rank of Inspector and above
• At least 7 years working experience 3 of which must be in forensic investigations.

In addition, the candidate must possess the following core competencies;

• Be mature and a team player and with ability to lead and motivate team members
• Strong analytical and interpersonal skills
• Ability to multitask and work well under pressure to meet tight deadlines.

3. Forensic Investigator II - Forensic Investigations
KACC 7 (5 Posts)
(Ref.KACC/IAT/FI-II/3)

Reporting to the Principal Forensic Investigator through the Senior Forensic Investigator;

Duties and Responsibilities;

• Conducting investigations of matters of corruption and economic crimes
• Conducting forensic audits in areas of specialization to inform investigations
• Supporting prosecution and civil recovery processes in court.

Qualifications;

• A degree from a recognized university
• Professional qualifications in Accounting/Auditing, Engineering, Quantity Surveying, Valuation, Information Technology, Law, Procurement OR
• Police officers of the rank of Inspector and above
• At least 5 years working experience 2 of which must be in forensic investigations.

4. Records Assistant I
KACC 9 (1 Post)
(Ref.KACC/IAT/RA-I/4)

Reporting to the Principal Forensic Investigator through the Senior Forensic Investigator, the officer will be responsible for investigations files, records and exhibits.

Duties and Responsibilities

• Safe custody and management of investigation files and exhibits
• Registration and maintenance of a register of investigation files and cases in court
• Tracking and updating status of investigation and court files
• Preparing and providing periodic reports and statistics of investigations and court cases.

Qualifications:

• A Higher Diploma in records management, with degree holders having an added advantage
• Minimum of 5 years experience in records management preferably in a public sector institution
• Experience in managing records of investigative nature will be an added advantage.

5. Operations Officer II
KACC 7 (1 Post)
(Ref.KACC/IAT/OP-II/5)

Reporting to the Principal Officer through the Senior Officer – Rapid Response;

Duties and Responsibilities;

• Assigning case officers, managing caseload and monitoring ongoing investigations
• Auditing finalized case files to ensure factual and high quality investigation reports
• Liaising with other law enforcement agencies in carrying out investigations and sting operations
• Preparing various reports on operations and activities.

Qualifications;

• A degree in Criminology, Sociology or Security Studies
• Minimum 8 years experience in Police/Military police/Intelligence operations
• Must have been trained in Crime Investigations and Surveillance Operations
• Must have attained the rank of Chief Inspector in the police or its equivalent.

6. Operations Officer III
KACC 8 (1 Post)
(Ref.KACC/IAT/OP-III/6)

Reporting to the Principal Officer through the Senior Officer – Rapid Response

Duties and Responsibilities;

• Analyzing and evaluating all complaints referred for investigations
• Updating and managing data for all cases before court
• Ensuring proper management and efficient utilization of resources
• Controlling and administering inventory for surveillance and undercover equipment.

Qualifications;

• A degree in criminology, or security studies
• Minimum 5 years experience in Police/Military police/Intelligence operations
• Must have been trained in Crime Investigations and Surveillance Operations
• Must have attained the rank of Inspector in the Police or its equivalent
• Post- Graduate qualifications in Criminology or Security Studies will be an added advantage.

7. Operations Assistant I
KACC 9 (5 Posts)
(Ref.KACC/IAT/OPA-I/7)

Reporting to the Principal Officer through the Senior Officer- Rapid Response

Duties and Responsibilities;

• Providing leadership to investigation teams
• Planning and coordinating surveillance and sting operations
• Planning investigations on corruption cases

Qualifications;

• Minimum of Diploma or its equivalent, with degree holders having an added advantage
• Minimum 6 years experience in Police/Military Police/Intelligence operations
• Must have been trained in crime investigations and surveillance operations
• Must have attained an NCO rank in the Police or its equivalent
• A diploma in Criminology, Sociology or Security Studies an added advantage.

8. Operations Assistant II
KACC 10 (8 Posts)
(Ref.KACC/IAT/OPA-II/8)

Reporting to the Principal Officer through the Senior Officer- Rapid Response

Duties and Responsibilities;

• Conducting interviews and recording statements with complainants, witnesses and suspects
• Conducting surveillance and sting operations
• Performing investigation on corruption cases
• Collecting evidence and maintaining the chain of custody.
• Preparing case files for court presentation and assisting in prosecutions

Qualifications;

• KCSE C or its equivalent
• Minimum 5 years experience in Police/Military Police/Intelligence operations
• Must have been trained in Crime Investigations and Surveillance Operations
• Preferably should have attained the rank of Corporal in the police or its equivalent
• A diploma in Criminology, Sociology or Security Studies an added advantage.

9. Reports Analyst - I
KACC ‘6” (1 Post)
(Ref.KACC/IAT/RA-I/9)

Reporting to the Senior Officer – Report and Data Centre;

Duties and Responsibilities;

• Receiving and analyzing reports at the data centre
• Interviewing and advising complainants and informants as appropriate
• Preparing reports, requisite memoranda and letters for both internal and external consumption
• Ensuring proper management and security of information at report and data centre.

Qualifications;

• A degree in Law or Social Sciences
• At least 8 years experience in a busy environment
• Excellent interpersonal and communication skills
• Good report writing skills
• Certification in Public Relations will be an added advantage

10. Reports Analyst - II
KACC ‘7” (1 Post)
(Ref.KACC/IAT/RA-II/10)

Reporting to the Senior Officer – Report and Data Centre

Duties and Responsibilities;

• Receiving and analyzing reports at the data centre
• Interviewing and advising complainants and informants as appropriate
• Preparing reports requisite memoranda and letters for both internal and external consumption
• Ensuring proper management and security of information at report and data centre.

Qualifications;

• A degree in Law or Social Sciences
• At least 6 years experience in a busy environment
• Excellent interpersonal and communication skills
• Good report writing skills
• Certification in Public Relations will be an added advantage.

11. Reports Analyst - III
KACC ‘8” (2 Posts)
(Ref.KACC/IAT/RA-III/11)

Reporting to the Officer in charge of a station;

Duties and Responsibilities;

• Receiving and analyzing reports at the data centre
• Interviewing and advising complainants and informants as appropriate
• Preparing reports, requisite memoranda and letters for both internal and external consumption
• Ensuring proper management and security of information at report and data centre.

Qualifications;

• A degree in law or social sciences
• At least 5 years experience in a busy environment
• Excellent interpersonal and communication skills
• Good report writing skills
• Certification in Public Relations will be an added advantage.

12. Case Officer I
KACC “6” (2 Posts)
(Ref.KACC/IAT/CO-I/12)

Reporting to the Principal Officer - Intelligence Production, through the Senior Officer - Intelligence Collection;

Duties and responsibilities;

• Carrying out collection and collation of information related to corruption and economic crimes.
• Preparing information collection plans for targets related to corruption and economic crimes.
• Managing intelligence sources related to corruption and economic crimes
• Producing intelligence briefs and reports
• Liaising with other intelligence divisions/units in intelligence collection.

Qualifications;

• Bachelors degree from a recognized university
• At least 8 years experience in intelligence operations from an established organization
• Training in intelligence tradecraft
• Training related to economic crimes is an added advantage.

13. Case Officer II
KACC “7” (1 Post)
(Ref.KACC/IAT/CO-II/13)

Reporting to the Principal Officer Intelligence Production, through the Senior Officer - Intelligence Collection;

Duties and responsibilities;

• Carrying out collection and collation of information related to corruption and economic crimes.
• Preparing information collection plans for targets related to corruption and economic crimes.
• Managing intelligence sources related to corruption and economic crimes
• Producing intelligence briefs and reports
• Liaising with other intelligence divisions/units in intelligence collection.

Qualifications;

• Bachelors degree from a recognized university
• At least 6 years experience in intelligence operations from an established organization
• Training in intelligence tradecraft
• Training related to economic crimes is an added advantage.

14. Case Officer III
KACC “8” (1 Post)
(Ref.KACC/IAT/CO-III/14)

Reporting to the Principal Officer - Intelligence Production, through the Senior Officer - Intelligence Collection;

Duties and responsibilities;

• Carrying out collection and collation of information related to corruption and economic crimes
• Managing intelligence sources related to corruption and economic crimes
• Producing intelligence briefs and reports
• Liaising with other intelligence divisions/units in intelligence collection.

Qualifications;

• Bachelors degree from a recognized university
• At least 5 years experience in intelligence operations from an established organization
• Training in intelligence tradecraft
• Training related to economic crimes is an added advantage.

15. Surveillance Officer III
(KACC 8) ( 1 Post)
(Ref.KACC/IAT/SO-III/15)

Reporting to the Principal Officer - Intelligence Production through the Senior Officer Intelligence Collection;

Duties and Responsibilities;

• Carrying out covert operations on corruption and economic crime
• Collecting and analyzing surveillance reports
• Preparing operational reports and making follow ups.

Qualifications;

• Bachelors degree from a recognized university
• At least 5 years experience in intelligence operations from an established organization
• Training in intelligence tradecraft course
• Any training related to economic crimes is an added advantage.

Only candidates who meet the set criteria should submit applications together with their updated curriculum vitae, copies of certificates and testimonials including details of day time contacts, current and expected remuneration, notice period required to take up appointment, names and contacts of three referees and addressed to the Director/ Chief Executive at the address below; so as to reach not later than 27th May 2011.

Only short listed candidates will be contacted.

The Director/Chief Executive
Kenya Anti-Corruption Commission (KACC)
P. O. Box 61130 00200
Nairobi

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Oxfam Country Director Somalia Job in Nairobi, Kenya

Oxfam Novib (ON) is part of Oxfam, a world-wide confederation of organisations working for change and development. Oxfam’s vision is a just world without poverty. Oxfam works in response to humanitarian need in almost 100 countries. Hundreds of thousands of supporters and volunteers make up our international network of concern, action and solidarity.

All Oxfam’s work in Somalia is supported and implemented by the two affiliates working in Somalia: Oxfam Novib and Oxfam Great Brittain. Their work span across all three territories of Somalia – South Central, Puntland and Somaliland – and across all types of interventions: humanitarian, long-term development, lobby & advocacy and media work. Oxfam works primarily through local partners in Somalia. Due to the instable and insecure situation in most of the country, Oxfam operates its programme from neighbouring Nairobi, plus from a small office in Hargeisa, Somaliland.

Oxfam Novib has been appointed as the Oxfam managing affiliate and has overall responsibility for ensuring delivery against the Oxfam Joint Counry Analysis & StrategyJCAS by all affiliates.

Oxfam in Somalia is seeking a Country Director to take the lead in representing Oxfam and the programme within the country, the region and globally. Due to the security situation in Somalia, the position is based in Nairobi.

Role Responsibilities and Accountabilities

·       Provides strategic leadership of Oxfam’s programme in Somalia.

·       Is accountable to the Horn of Africa Programme Governance Group (PGG) for the delivery, effective management and monitoring, evaluation and learning of the programme via consolidated annual plans and reports (annual budget of Oxfam in Somalia, estimated total of € 6 million).

·       Holds the the affiliates to account for delivery of their part of the programme strategy and annual operational plans. Chairs the Country Leadership Team, with the managers of the different affiliates covering programming, humanitarian and campaigning operations.

·       Takes the lead in representing Oxfam in Somalia, builds relationships and develops networks contributing to the overall management of the country programme with the relevant Government authorities and international (donor) community. Represents Oxfam in Somalia at regional, global level.

·       Line manages Oxfam Novibs work in Somalia, via the team coordinator of the implementing programme – staff, HR, funding of partner organisations, and the programme delivered by Oxfam Novib (including those funded by external donors). Is line managed by Oxfam Novib’s Regional Manager for the Horn of Africa, based in The Hague.

·       Works to ensure that the ongoing & complex change activity is implemented successfully.

·       Works with the Country Leadership Team to ensure that minimum standards are met in the country – for programme, programme management, HR, finance, security, health and safety etc.

·       Co-ordinates with the Country Leadership team to identify new funding sources and negotiate funding opportunities to support programme implementation.

·       Ensures overall leadership of disaster preparedness, disaster risk reduction & mitigation and management, including humanitarian response activities for category 2 emergencies.

·       Supports/facilitates the implementation of Oxfam’s regional advocacy work in Somalia.

·       Attends regional consultation meetings with the regional Oxfam staff (esp. on Food Justice and Essential Services), and with the Horn of Africa PGG, as needed.

Skills, Experience and Knowledge

·       Senior management experience in leading the development, and ensuring the delivery, of programme strategy, either through partners or directly, in one or more challenging locations.

·       Proven analytical skills and ability to think strategically, including the ability to think beyond the country programme context and to act within a regional and global framework.

·       Ability to manage the development of, and contribute to, the high level analysis of factors driving poverty & food insecurity, marginalisation and vulnerability in developing country contexts, including the ability to ‘think politically’ by understanding motivations, pressures and challenges faced by colleagues, partners and other actors.

·       Experience in leading and motivating multi disciplinary, (and some-times geographically remote teams); a high degree of self awareness and an understanding of how to drive and support excellent team performance and individual development.

·       Experience of managing complex change processes and relationships involving a wide range of both internal and external multi-cultural stakeholders across a variety of disciplines & geographical areas.

·       Experience in representing an organisation with partners, government agencies, private sector organisations, and donors at senior level: locally, regionally and globally.

·       An active commitment to promoting gender equity and the interests of marginalised people in all aspects of an organisation’s work.

·       High level financial management skills to steer the operational budget.

·       Experience of fundraising from diverse institutions, local, regional and international.

·       Understanding of managing security and risk within an INGO context.

·       Good level of IT literacy and an understanding of how new developments in technology can positively contribute to the aims of an INGO.

·       Excellent written and verbal communication skills to motivate, influence, and negotiate.

·       Willingness and ability to travel to complex and insecure areas (but within the framework of the security policy).

·       Ability to speak and write professional English; Arabic language skills would be an advantage.

Behavioural Competencies

·       Strives to achieve results by setting and communicating goals and ensuring effective and appropriate decision making and problem solving.

·       Able to resolve complex problems and provide clear and effective communication and representation (‘Outward Behaviours’):

1.   Analytical Thinking & vision

2.   Initiative

3.   Communications

·       Achieves results through working effectively with others and holding others to account & good planning & organising skills.

·       Communicates appropriately, encourages and develops others, providing feedback and adapting leadership style to bring about successful outcomes.

·       Able to influence & manage multiple stakeholders & ability to take decisions (Leadership Behaviours)

1.   Motivating & Developing Others (Coaching skills)

2.   Achieving Results

3.   Facilitating Change

·       Builds and strengthens internal culture by displaying self-awareness and appropriate communication to set an example for others to follow (‘Inward Behaviours’)

1.   Self Awareness

2.   Interpersonal Awareness

Location: Nairobi Level

Salary range: Oxfam Novib provides a competitive international package.

Type of posting: Family posting.

Questions?

Further information about the job can be obtained from Robbert van den Berg, Regional Manager Horn of Africa, +31 70 3421 836. Information about the procedure is available with Patricia Vermeulen, HR Consultant, +31 (70) 3421 633.

How to apply?

Please send your application letter and CV with reference no. 5-024 to Patricia Vermeulen, jobs@oxfamnovib.nl, before 2 June 2011.

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