KenCall EPZ Inbound Call Center Agents Jobs in Kenya

KenCall EPZ: Inbound Call Center Agents

Kencall is aggressively hiring energetic individuals as inbound associates.

Your customer service skills will address product inquires. Your communication skills will provide quality customer service.

You will need to be highly motivated with a 'can do' attitude, have attention to detail and most of all a passion for customer satisfaction. In our call center, you would deliver exceptional service to our customers.

Your goal will be to successfully resolve every customer's question, concern, or request on the spot - to both their satisfaction and our clienteles.

Must be able to handle large volume of inbound calls, while providing superb service:

• Managing complex order processing and inputting data
• Contributing to individual and team goals
• One must clearly demonstrate the following qualities:
• Superior customer service skills and ability to maintain positive working relationships
• Solid organizational and detail orientation skills
• Ability to multi-task
• Applicants PC skills; experience with Windows-based computer applications a must
• Excellent communication skills written, verbal and active listening
• Ability to work in a team environment, as well as independently
• Customer Service experience
• Success-oriented

Educational Qualification & Requirements:

• University degree/ College Diploma in a related field
• Work experience required in a Sales/Customer Service environment
• Must have a neutral crisp clear accent with excellent command of English and Swahili
• Enjoy a dynamic environment and want to be part of a fun, super-skilled team
• Have a strong work ethic, excellent communication skills and enjoy striving for performance targets
• Enjoy working in a challenging environment
• Must be willing to work shifts (Including Nights)
• Preferably have experience in Customer Service or Contact Centre roles.

Kindly call 0711035160 and leave your name, number and the reasons why you would like to work at Kencall and we will get back to you.

Note: All interested applicants should also apply through our website (www.kencall.com) by filling an online application form. Only qualified candidates will be contacted

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UNOPS Procurement Assistant Job in Kenya

UNOPS helps its partners in the United Nations system meet the world’s needs for building peace, recovering from disaster, and creating sustainable development.

UNOPS is known for its ability to implement complex projects in all types of environments around the globe.

In an effort to promote organizational excellence, UNOPS seeks highly qualified individuals for the following position:

Vacancy Details

Vacancy Code: MASOM _360

Post Title: Procurement Assistant

Post Level: LICA – level 3 (equivalent of G5/6 post)

Position Status: Non rotational

Org Unit: United Nations Somalia Mine Action (UNSOMA)

Duty Station: Nairobi, Kenya

Duration: 6 months (With possibility of extension)

Closing Date: 9th, September, 2011

Background

The UN Somalia Mine Action Programme has been managed by the UN Mine Action Service (UNMAS) with implementation by UNOPS since early 2009.

In the North, the program is supporting the Mine action Centres and Police EOD in Somaliland and PUntland through grants. In south central Somalia, Somalia Mine Action is supporting the African Union Mission in Somalia (AMISOM).

UNMAS activities in support of AMISOM include training, support and equipment for the AMISOM Contingents, and support in survey, awareness and community liaison for the collection and destruction of explosive items.

The Program has offices in Hargeisa, Mogadishu and Nairobi.

Duties and Responsibilities

Under the general guidance and direction of the Head of Administration and the direct supervision of the Procurement Officer, the incumbent will

Carry out procurement for the Mine Action Program including

• Prepare RFQ, RFP and ITB for goods and services
• Prepare evaluations and awards for appropriate approval authority
• Issue contracts and Purchase orders upon approval
• Ensure proper filing and archiving of finalised procurement exercises as per Procurement manual requirements
• Assist with preparation of bid analysis and pass these on for technical evaluation or advice before orders are placed or presented to the purchasing committee.
• Respond to queries from projects, clients, companies, etc. regarding procurement related matters.

Education/Experience/Language

Competencies

• A sound knowledge of UNOPS/UN financial rules is an advantage
• Sound Computer skills, in particular MS Word, Excel, PowerPoint, Atlas and Imprest.
• Ability to work in a multi-national/multi-cultural environment
• Ability to work under time pressure
• Strong communication skills

Education

• Secondary education level is mandatory. A University degree in the area of procurement or any related field would be an asset;
• Professional certification in the field of procurement (from Chartered Institute of Purchasing and Supply or elsewhere) a plus.
• At least 3 to5 years progressively responsible experience is required, preferably including at least 2 year in specialized areas of procurement. Work experience in an international organization is an asset;
• Ability to translate and apply business acumen and technical expertise into UNOPS operations
• Competent level of computer literacy – MS Office as a minimum;
• Experience directly relevant to establishment and development of new tools for improvement of support services;
• Must have keen sense of ethics and integrity in dealing with clients and service providers.
• Must be able to meet timeline for delivery of products and services to clients.

Work Experience

• Experience within the UN system is essential
• A minimum one years experience working in international organizations
• Experience with policy is essential
• Computer literacy, with solid experience of using Microsoft Office suite
• Proven ability to work under pressure to tight deadlines
• Proven ability to work within a team

Submission of Applications

Qualified candidates may submit the letter of interest and the attached one page CV Summary only via e-mail to somaliamineaction@unops.org.

Kindly indicate the vacancy number and the post title in the subject line

Additional Considerations

• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS reserves the right to appoint a candidate at a level
• below the advertised level of the post.

For more information on UNOPS, please visit the UNOPS website at www.unops.org

* The contractual modality will depend on the selected candidate’s qualifications, experience and current/previous contractual status with the UN.

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E-Plus Ambulance Operators Jobs in Kenya

E-Plus is a private company, limited by guarantee, fully owned by the Kenya Red Cross to offer emergency medical services which include 24hr ambulance services, first aid training and the sale of first aid kits.

Job Title: Ambulance Operators

Reports to: Ambulance Operations Logistics Officer

Main Responsibilities:

• Maintain the ambulance in the most efficient operating condition ensuring proper cost management
• Timely and safe patient rescue and evacuation
• At all times ensure proper maintenance of ambulances
• Receipt and handover cash payments for ambulance rescue services
• Ensure the vehicle is in proper mechanical condition by performing daily unit checklist
• Assist Paramedic or doctor whenever required.
• Proper incident command while on a rescue mission
• Perform any other duty within the scope of this position

Minimum Requirements:

• Emergency Medical Technician certificate
• Certificate in Basic Life Support, Basic Trauma Life Support, Advanced Cardiac Life support or Advanced Trauma Life Support added advantage
• Must have a minimum of five years experience as a driver with a clean driving record
• Additional qualification within the medical industry is an added advantage
• Two (2) years experience as an ambulance operator will be an added advantage

If you meet the above requirements, please submit a copy of your CV and academic testimonials. Applications can be sent

via email to hr@eplus.co.ke

or dropped off at Kenya Red Cross offices

or E-Plus Office

by 1st September, 2011 at 5.00pm.

Only shortlisted candidates shall be contacted

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Resolution Health East Africa Unit Managers Jobs in Kenya

Unit Manager

2 Positions

Resolution Health East Africa Limited is a leading Medical Insurance Provider.

With over 60,000 members in our fold, we have learned to adapt in this constantly changing society, and develop products that are effective and relevant to our members.

Resolution Health has over 250 medical service providers all across East Africa, a strong network of hospitals, clinics and doctors.

In pursuit of our aggressive growth plan, we are looking to enroll as part of our Sales team individuals with impeccable desire to excel in a highly rewarding and attractive commissions sales environment.

The Unit Manager will ensure the generation of business to meet set targets for the Unit through the Business Consultants.

Job Profile

• Identify, recruit, train and avail competent and well-motivated Business Consultants;
• Ensure the generation of business within their units to meet set unit budgets;
• To prepare and make presentations to potential clients aimed at developing solutions to their needs.
• To carry out quarterly staff appraisals and ensure intervention that result in satisfactory performance.
• To recommend and monitor incentive schemes aimed at motivating consultants.
• To generate timely and accurate sales reports for analysis and decision-making.
• Undertaking market research, identify and recommend ways for the company to keep abreast with current market requirements.
• Facilitating motivational and team work activities

Qualifications/Experience /Personal Attributes

• Degree/Diploma qualification in Business Administration, marketing or equivalent
• Strong communication ,interpersonal and leadership skills
• 3 years Sales/Marketing management experience preferably in the service industry
• Out-going and pleasant personality with excellent communication, presentation and interpersonal skills

If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly email your detailed CV stating your day time telephone contacts not later than Thursday 1st September 2011 to hr@resolution.co.ke

Kindly ensure you quote the position on your email

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