KenCall EPZ: Inbound Call Center Agents

Kencall is aggressively hiring energetic individuals as inbound associates.

Your customer service skills will address product inquires. Your communication skills will provide quality customer service.

You will need to be highly motivated with a 'can do' attitude, have attention to detail and most of all a passion for customer satisfaction. In our call center, you would deliver exceptional service to our customers.

Your goal will be to successfully resolve every customer's question, concern, or request on the spot - to both their satisfaction and our clienteles.

Must be able to handle large volume of inbound calls, while providing superb service:
  • Managing complex order processing and inputting data
  • Contributing to individual and team goals
  • One must clearly demonstrate the following qualities:
  • Superior customer service skills and ability to maintain positive working relationships
  • Solid organizational and detail orientation skills
  • Ability to multi-task
  • Applicants PC skills; experience with Windows-based computer applications a must
  • Excellent communication skills written, verbal and active listening
  • Ability to work in a team environment, as well as independently
  • Customer Service experience
  • Success-oriented
Educational Qualification & Requirements:
  • University degree/ College Diploma in a related field
  • Work experience required in a Sales/Customer Service environment
  • Must have a neutral crisp clear accent with excellent command of English and Swahili
  • Enjoy a dynamic environment and want to be part of a fun, super-skilled team
  • Have a strong work ethic, excellent communication skills and enjoy striving for performance targets
  • Enjoy working in a challenging environment
  • Must be willing to work shifts (Including Nights)
  • Preferably have experience in Customer Service or Contact Centre roles.
Kindly call 0711035160 and leave your name, number and the reasons why you would like to work at Kencall and we will get back to you.

Note: All interested applicants should also apply through our website (www.kencall.com) by filling an online application form. Only qualified candidates will be contacted

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