Hilton Hotel Assistant Front Desk Manager Job

A Career with the Hilton Hotel opens up the world of hospitality to you

Hilton Hotel provides a terrific range of career opportunities. Whether you are a seasoned professional or just starting out in this very exciting industry, we would be delighted to welcome you to our family.

At Hilton Nairobi, we provide opportunities beyond your imagination. Our international presence, strong growth plans and personal development will help you achieve your career goals and more.

We are looking for a truly outstanding individual with boundless energy and enthusiasm for Front Office Operations for the position of:

Assistant Front Desk Manager
Job Ref No. 09/2011

Principle Responsibility & Position Purpose:

Reporting to the Front Desk Manager, the holder of this position will assists the Front Desk Manager in administration and management all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.

Essential Functions:

• Effectively plan and manage the day to day procedures in the Front Office areas, to ensure high quality standards.
• Supervise the performance, attendance, attitudes, appearance and conduct of the front office team members.
• Ensure that the Hilton Hotel procedures for guest check-in and check-out are maintained.
• Ensure Front Desk Team Members generate additional revenue by up selling and generate reports on a monthly basis for management’s decision making.
• Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guest arrivals and departures.
• Follow-up on all VIP blocks and inspect room prior to arrival.
• Handle guest complaints promptly and professionally, demonstrating genuine care and concern.
• Responsible for assisting the Front Office Manager in hiring, and scheduling personnel within the Front Office.

Qualification Standards:

• University degree in Hotel Management.
• Must have worked at the Front desk and with at least 3 years’ managerial experience.
• Must be conversant with Fidelio PMS.
• Knowledge about the facilities of the Hilton Hotels worldwide and Hilton Nairobi in particular will be an added advantage.

Specific Job Knowledge, Skills and Abilities:

• An approachable, team player adaptable to a multicultural and multiracial working environment.
• Honest and of unquestionable integrity.
• Outgoing, people -oriented, creative, reliable, courteous and composed in stressful situations.
• Able to lead, delegate, follow-up and supervise others.
• Able to effectively handle guests complains, with tact, patience and diplomacy.
• Good communication and interpersonal skills.
• A team player adaptable to a multicultural and multiracial working environment.
• Ability to communicate with different kinds of people, with a positive attitude towards team and guests.

Application Process:

Excellent future career opportunities are available within the organization.

Compensation and benefits are commensurate with background and experience.

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration to nbohitwhrd@hilton.com before end of day 23rd May 2011.

Only shortlisted candidates will be contacted.

Hilton Nairobi is an equal opportunity employer and as such, canvassing in any form will lead to automatic disqualification.

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