Jimcab Call Center / Customer Care Jobs in Kenya

 Jimcab Services Limited is one of Kenya's top corporate taxi companies. It is based at Warwick center, Gigiri along UN Avenue. We have a fleet of over 80 cars. Our clientele consists of major UN bodies, NGO's, private companies and government bodies. The clients are based all over Nairobi. We operate 24 hours. The position is for a shift job i.e night or day.

Call Center Job Description

The Person: Key Competencies

• Normally call center reps must have good telephone demeanor to be eligible for a position.
• They must also have above average written communication skills.
• Have good listening skills
• The prospect must have a willingness to sell the Company’s service.
• Have excellent analytical skills, this is required for problem analysis and problem solving.
• Call center employees must enjoy helping people, have a tactful manner and have a good memory. Having to recall details, policies and procedures are part of any fast paced call center job.
• Person who pays attention to detail.
• A team player who adapts well to any situation with a high level of stress tolerance
• A positive attitude and the ability to be pleasant but firm are crucial.
• The ability to multitask. The job can be incredibly fast paced and requires the candidate to have great keyboarding skills and the ability to use several computer programs at once, while dealing with customers on the phone.
• High energy, resilience, and excellent time management skills will be very important for any one with call center work aspirations
• A person who takes the initiative to deal with various situations based on a case by case judgement.

Job Description

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

• answer phones professionally
• respond to customer inquiries
• research required information using available resources
• handle and resolve customer complaints
• provide customers with product and service information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• complete call logs
• complete call reports

Education and Experience

• Over and above a good college education, experience is also a big positive for anyone looking for call center job.
• proficient in relevant computer applications
• knowledge of customer service principles and practices
• six months or more experience in a call center environment
• customer service experience
• good keyboard skills
• knowledge of administration and clerical processes
• relevant product knowledge

Apply via email, attaching an application letter and CV by Wednesday 25th May 2011 to rosalind@jimcab.co.ke

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