10:39 AM
maboko
Contributes to the VISION User Support model as regional VISION subject matter expert on programme and operations issues, ensuring that VISION related business queries are responded to in a timely manner and feedback from users is adequately channelled to the VISION team and Business Process Owners.
Qualification:
Advanced university degree in Social Sciences, International Relations, Development, Business Administration or Information Technology or related fields.*
Five years of professional experience, preferably in the field with UNICEF. Proven ability to work both independently and in a team Ability to work well in a multicultural environment Ability to work under pressure Proven initiative and good judgment.
Excellent computer skills and ability to quickly learn new software. Excellent organizational, communication & management skills. Excellent knowledge of UNICEF programme and operations business processes Fluency in English is required. Knowledge of Arabic and Swahili is an asset for regional support.
A first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of the advanced university degree.
Key Expected Results:
Prior to VISION GO-LIVE (September through December 2011)
Participate in Global Train-the-Trainer in September, regional training workshops in October and country office training in November and December 2011. Review all VISION learning and on-line support materials and make recommendations for improvements. Perform training exercises and other transaction in VISION Practice System to further build knowledge of SAP.
Post VISION GO-LIVE (January through December 2012)
Respond immediately to and resolve business and system process related queries made by staff members in Country Offices under their coverage using the Global Help Desk software and log queries received by phone. Escalate queries to HQ based Business Process Owners when issues cannot be answered at the country or regional levels.
Assist the Deputy Regional Director in planning and operationalizing continuous VISION and business process training throughout the region. Support continuing end-user VISION training and communication at country level when needed. Manage regional level VISION user support, in accordance with Global Help Desk Service Level Agreement (SLA).
Oversee the support provided by the GS7 Assistant Subject Matter Expert. Analyze data to assess and identify user capacity weaknesses at country level and propose regional and global solutions to remediate. Identify potential improvements to training materials and delivery approaches. Support the Global Help Desk in producing knowledge database of Frequently Asked Questions, and produce statistics on VISION user queries for knowledge base and training purposes.
Competencies:
Qualification:
Advanced university degree in Social Sciences, International Relations, Development, Business Administration or Information Technology or related fields.*
Five years of professional experience, preferably in the field with UNICEF. Proven ability to work both independently and in a team Ability to work well in a multicultural environment Ability to work under pressure Proven initiative and good judgment.
Excellent computer skills and ability to quickly learn new software. Excellent organizational, communication & management skills. Excellent knowledge of UNICEF programme and operations business processes Fluency in English is required. Knowledge of Arabic and Swahili is an asset for regional support.
A first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of the advanced university degree.
Key Expected Results:
Prior to VISION GO-LIVE (September through December 2011)
Participate in Global Train-the-Trainer in September, regional training workshops in October and country office training in November and December 2011. Review all VISION learning and on-line support materials and make recommendations for improvements. Perform training exercises and other transaction in VISION Practice System to further build knowledge of SAP.
Post VISION GO-LIVE (January through December 2012)
Respond immediately to and resolve business and system process related queries made by staff members in Country Offices under their coverage using the Global Help Desk software and log queries received by phone. Escalate queries to HQ based Business Process Owners when issues cannot be answered at the country or regional levels.
Assist the Deputy Regional Director in planning and operationalizing continuous VISION and business process training throughout the region. Support continuing end-user VISION training and communication at country level when needed. Manage regional level VISION user support, in accordance with Global Help Desk Service Level Agreement (SLA).
Oversee the support provided by the GS7 Assistant Subject Matter Expert. Analyze data to assess and identify user capacity weaknesses at country level and propose regional and global solutions to remediate. Identify potential improvements to training materials and delivery approaches. Support the Global Help Desk in producing knowledge database of Frequently Asked Questions, and produce statistics on VISION user queries for knowledge base and training purposes.
Competencies:
- Communicates effectively to varied audiences, including during formal public speaking
- Sets high standards for quality of work and consistently achieves project goals
- Creates and encourages a climate of team-working and collaboration in a multi-cultural environment
- Analyzes and integrates potentially conflicting numerical, verbal and other data from a number of sources
- Adjusts team or department's approach to embrace changing circumstances
- Demonstrates, applies and shares expert technical knowledge across the organization
- Creates organization-wide processes to help ensure that all adhere to procedures and policies
- Translates strategic direction into plans and objectives
- Has good leadership and supervisory skills; co-ordinates group activities, ensuring that roles within the team are clear
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation. If you want a challenging career while improving the lives of children around the world UNICEF, the leading children’s rights organization, would like to hear from you.
Visit us at www.unicef.org/about/employ to register in our new e-Recruitment system and apply to this and other vacancies, quoting E-VN-2011-000691. Applications must be received by 3 June 2011. Please note that only candidates who are under serious consideration will be contacted.
In the selection of its staff, UNICEF is committed to gender balance and diversity without distinction as to race, sex or religion, and without discrimination of persons with disabilities: well qualified candidates are strongly encouraged to apply.
Visit us at www.unicef.org/about/employ to register in our new e-Recruitment system and apply to this and other vacancies, quoting E-VN-2011-000691. Applications must be received by 3 June 2011. Please note that only candidates who are under serious consideration will be contacted.
In the selection of its staff, UNICEF is committed to gender balance and diversity without distinction as to race, sex or religion, and without discrimination of persons with disabilities: well qualified candidates are strongly encouraged to apply.
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