Administrator Job in Kenya

A big player in the oil industry, is looking to hire an Administrator who will report to the operations Manager and should have the following competencies.

Key Tasks

 

• Deal directly with customers either by telephone, electronically or face to face
• Evaluate requests for service or complaints and enter into CRM system.
• Follow up progress on customer inquiries.
• Produce up to date daily reports
• Act as customer advocate and liaise on customer’s behalf with other staff when required.
• Analyze, evaluate and resolve customer enquiries at the first point of contact
• Deal with customer complaints and resolve them with a positive problem-solving attitude.
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Interact with Technical Support to assist customers with trouble resolution
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal departments
• Actively look for ways in which the service could be improved
• Respond to input from customers and support team (complaints, praise and concerns) to help us identify better ways of providing the service
• Identify root causes of issues and put forward proposals to the management team for improving the system and service to ensure that a longer term solution is provided
• Undertake customer satisfaction research
• Any other duties as assigned

Knowledge and Skills Requirements

• Degree/ Diploma is preferred
• Knowledge of relevant computer applications
• Knowledge of customer service principles and practices
• Technical background

Do you believe you are qualified for this job?

Then you should send your CV to hrskenya@gmail.com on or before the June 24, 2011.

Indicate the job title as, ‘Administrator Job CRS FG 2011’ and do NOT attach your certificates because they are not required at this stage but during interview.

Due to the high number of CVs we receive, we are sorry that only short listed candidates will be contacted.

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