Medical Travel Case Managers Jobs in Kenya

The hiring company is a world-renowned tour operator that is building a medical tourism division to provide travel logistics, planning and clinical expert brokerage services to patients seeking medical treatment abroad.

The company is looking to hire experienced and highly motivated personnel to be medical travel case managers.

A successful candidate will have experience working in the medical tourism industry and providing case management services to patients.

Experience in the medical profession as a doctor or nurse is a major plus, but not required for application.

This person shall report to the Operations Manager and/or Managing Director.

Duties and Responsibilities:

• Overseeing and managing travel, accommodation and hospital partner relationships including pricing and logistics.
• Managing patient leads and responding to lead inquiries.
• Processing all phases of the patient booking and travel process including clinical & pre-travel patient assessments, handling diagnostics information, liaising with international hospital partners and operating physicians to coordinate and oversee patient care, booking travel, arranging accommodations and transfers and generally ensuring that the patient experiences a smooth travel and treatment process.
• Conducting quarterly service provider audits to ensure performance within the service level agreements and company standards.
• Maintaining oversight of on-the-ground patient travel and medical logistics both in Kenya and in the destination countries (including India and South Africa).
• Liaising with the company’s logistics teams across several geographies to ensure the highest levels of patient advocacy, satisfaction and service are met.
• Managing patient follow-up and after-care treatment with local service providers.
• Overseeing financial billing and crediting processes with patients and supplier partners through working with the company’s finance and accounting teams.
• Working with the marketing team to build the patient lead generation platform and execute the company’s sales and marketing strategies.

General Candidate Requirements:

• Clinical training through working as a nurse or doctor a major plus.
• Experience working in the field of medical tourism.
• Ability to be trained on relevant Customer Relationship Management (CRM) IT platform to manage patient/client inquires, lead generation and patient financial and booking logistics.
• Familiarity with computer programs including Microsoft Office and other travel booking and client management platforms.
• Exposure to outbound travel logistics planning to India, South Africa and certain Asian countries a significant plus.
• Hindi language a plus but not required.

Experience and Education:

• Diploma required KRCHN
• MBchB/ BScN Nursing or equivalent a major plus
• Experience in medical tourism and outbound travel client management a plus.
• Training in management or business administration or equivalent a plus.
• A minimum of five (5) years relevant working experience

All interested candidates who meet the above requirements should submit their application including a cover letter and detailed CV not later than 18th June 2011 on email careers@akglobalhealth.co.ke or address :-

Managing Director
AKGH
P.O. Box 59749-00200
Nairobi, Kenya

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