HR Job, Secretary, Quality Assurance, Security, Customer Service Jobs in Eldoret

Eldoret Water and Sanitation Company limited, a Water and sewerage Service Provider, invites applications from suitably qualified candidates to fill the following vacant positions:

1. Assistant Human Resource & Admin. Officer

Job Grade 6

Reporting to the Human Resource & Administration Manager

Key duties and responsibilities will be:

 

• Recruitment and training of staff
• Performance management and improvement tracking systems;
• Employee orientation, development, training, logistics and recordkeeping;
• Assisting with employee relations;
• Compensation and benefits administration and recordkeeping;
• Employee safety, welfare, and wellness;
• Maintaining employee files and the HR filing system;
• Knowledge of New Labour Laws
• Implementation of services, policies, and programs through HR staff and assists company managers with HR issues
• Excellent interpersonal, negotiation and communication skills

Minimum Qualifications

• Bachelors Degree in Human Resource Management ,
• Post graduate Diploma in Human Resources or HND in Human Resource Management
• Three years working experience in similar position
• Must be Computer literate

2. Executive Secretary

Job Grade 6

Reporting to Managing Director

Key duties and responsibilities;

• Provide Secretarial and Clerical support to the Managing Director
• Manage Managing Director’s Diary
• Manage incoming and outgoing telephone calls and messages.
• Attend to Managing Director’s office guests
• Handle and distribute all incoming and outgoing correspondences and faxes

Minimum Qualifications:

• A degree in Business Administration or Human Resources Management from a recognized University
• Secretarial Training
• Minimum three years experience in a similar position
• Excellent knowledge and hands-on working experience in operating Microsoft Office Suite
• Confident, excellent communication and presentation skills.
• Keen on initiative and creativity.
• Flexible with ability to multi-tasking
• Good organizational and planning skills

3. Assistant Quality Assurance Officer

Job Grade 6

Reporting to Quality Assurance Manager

Key duties and responsibilities:

• Overall supervision of quality assurance staff.
• Ensuring the dispensation of the right dosage of treating chemicals at optimal costs without unduly affecting water quality standards.
• Developing programmes for expansion of quality assurance for the company’s products (water quality and sewage effluent) and support research and special projects.
• Analyze samples for approval of applications to discharge trade effluent into sewer.
• Sampling and analyzing of trade effluent
• Verification of compliance with trade effluent By-Law. National environmental Management Authority (NEMA) guidelines, trade effluent discharge agreement and laws and regulations of trade effluent discharge
• Advice on pre-treatment and the effects of trade effluents on treatment process
• Compile and submit monthly, quarterly and annual reports to the Head of Department and departmental meetings.

Required Knowledge and Skills:

• Ability to identify and implement efficient paths of action to finish the assigned work.
• Ability to exercise independent judgment.
• Ability to establish and maintain solid working relationships with others.
• Should be able to test, calibrate, diagnose, and take action.
• Good communication and organization skills.

Minimum Qualifications

• Bachelors’ degree or equivalent in Microbiology.
• Two years working experience in a water laboratory.
• Computer literate.

4. Water Technician

Job Grade 5

Reporting to Water Treatment and Distribution Manager

Key duties and responsibilities:

• Supervise the operations and maintenance of the water intake, raw water pipelines, treatment works and/or distribution in the designated area
• Ensure that the flow of river at the intake is maintained by initiating Maintain the plant and equipment on a regular basis to avoid interruptions in distribution.
• Maintain records for all the operations and prepare the necessary reports on time.
• Supervise, assign duties, train and motivate staff in water production and distribution unit.
• Make annual budget proposal for the unit.

Minimum Qualifications:

• Diploma in water engineering.
• Higher National Diploma in Water Engineering will be added advantage.
• Two years working experience in water supply management.
• Computer literate.

5. Security Officer

Job Grade 5

Reporting to Human Resource and Administration Manager.

Key duties and responsibilities;

• Observe, monitor and report flow of visitors to the company’s property.
• Observe and report any unlawful or inappropriate activity.
• Provide protection and ensure safety for staff, visitors and property.
• Manage emergency situations and report to authorities as appropriate.
• Maintain appropriate documentation of all security tours and any incident reports.
• Ensures the personal safety of staff, visitors, and property.
• Responsible for investigations and other suspicious activities or security violations that require intervention.

Minimum Qualifications;

• Must have at least KCE division III or KCSE C plain.
• A retired member of the disciplined forces with the capacity to prosecute.
• Three years working experience in similar capacity.
• Computer literate.
• Must have a certificate of good conduct.

6. Assistant Customer Service Officer

Grade 6

Reporting to Customer Services Manager

Key duties and responsibilities;

• Work closely with support organizations in the development of proposals and implementation of projects.
• Prepare and execute a yearly plan of customer services activities.
• Develop the public awareness and network with local/international organizations and stakeholders to enhance the public image of the Company.
• Prepare and execute customer surveys to assess the performance and level of satisfaction with services provided.
• Supervise all work and functioning of subordinates of customer service staff and assess them on basis of their performance.
• Updating customer service staff about last minute changes and monthly meeting outcomes regarding targets
• Has to take care of target fulfillment assigned to customer service department and has to take responsibility if any mismanagement occurs within the customer service department.
• Has to help new customer services trainees and needs to be attentive during working hours.

Skills and Specifications

• Should have excellent communication skills to handle difficult customers.
• Must be able to divide the job responsibilities and day to day targets to subordinates.
• A customer service assistant should be able to organize the entire work in absence of customer service manager.
• Strong organizational and interpersonal Skills, and must also understand public relations issues.

Minimum Qualifications

• Bachelor’s degree in social sciences or equivalent and community development or a post graduate qualification will be added advantage.
• Three years working experience in similar capacity.
• Strong organizational and interpersonal skills, excellent communication skills.
• Must be Computer literate

Basic Salary

• Job Grade 6 – 41184 x 894 – 46974 x 1320 – 53514 per month
• Job Grade 5 - 34128 x 798 – 34926 x 798 – 35810 x 814 – 36714 x 894 – 45654 x 894 – 48294 per month

All Grades are on Permanent and Pensionable Terms

Interested applicants to submit their applications with detailed C.V’s, copies of relevant certificates and testimonials, daytime contacts, names and three referees to reach the undersigned on or before 14th July 2011,

Managing Director
Eldoret Water and Sanitation Company Ltd
P.O. Box 8418-30100
Eldoret

Email: info@eldowas.org

Please note that any canvassing will lead to disqualification

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