Life Care International Latest Jobs in Kenya – July 2011

Sales Consultant

Role

Sales consultant’s role comprises of acting as an advisor to the clients who seek insurance services.

Reporting: Sales Manager

Specific Roles and responsibilities

Result Focus: Sales & Marketing

 

• Achieve Given Sales Targets consistently
• Obtain referrals/self-generated leads and generate new business
• Identify and establish sources of obtaining new lead generation
• Manage assigned incoming divisional leads and convert to sale
• Engage in follow-up with clients the objective being to secure the sale
• Engage in selling and promoting only the range of products and services as authorized and provided by the company
• Strives to meet outbound sales targets
• Ensures all follow-ups are carried out at arranged times with clients as per the defined TAT rate
• Ensures Call Quality is maintained as per the set standards
• Strives to meet the required conversion rate.

Client Servicing

• Provide expert advice and guidance to new prospective clients within the Kenyan health insurance market relative to BUPA International products and/or products and services provided by an accredited panel of international and domestic health insurance underwriters
• Build a profitable and sustainable portfolio for Health Insurance based New Business for the LCIB team
• Understand the requirements of each lead enquiry, individual/corporate, through a thorough fact-find mechanism
• Conduct meetings with potential clients as and when required; internal and external
• Deal with queries from clients prior to enrollment and at fulfillment
• Send quotation request to insurance companies if proposal cannot be prepared in-house or via the designated individual responsible for this duty
• Refer clients to other departments of Lifecare International, i.e. general insurance, financial services and travel for cross fertilization purposes
• Effectively portray the organization’s image in front of the client by presenting information in form of presentations, oral briefing, distributing literatures etc.
• Effectively participate in critical negotiations and increase the sales revenues
• Conduct client validation to access the compatibility of client‘s profile with the organization
• Attend to walk-in Customers

Customer Service Executive

Role

The Customer Service Executive will be working closely with the Corporate renewals team to ensure that each and every corporate Customer service aspect is well taken care for both BUPA and Local, and Relationship Managers are provided with administrative support to manage their accounts effectively

Reporting: Asst Manager Operations

Specific Roles and responsibilities

Result Focus:

• Responsible to deal with all pre-authorizations as per the set processes and within the defined benchmarks (TAT)
• Responsible for emergency customer services, 100 % response rate within the defined timelines.
• Responsible for ensuring the customer feedback is received as per the defined number and time period
• Responsible to ensure that Renewal Terms is received within the stipulated timeline as defined within the “Renewals Process”

Client Servicing

• Responsible to answer all membership related queries (Phone / E-mail / Walk In) and / or will route them to the concerned department if required.
• All membership related queries via E-mail (internal / external) need to be acknowledged within 2 working days.

Relationship management

• Responsible to follow-up with the Insurance Providers for Renewal terms as per the Group Renewal Listing provided by the Account Manager.
• Responsible to follow-up the Premium Notification for New Business and Renewals from Accounts Department.
• Responsible to source out the quotations from the Insurance Providers as requested by the Account Managers
• Follow up with providers for the quotations
• Responsible to action emails that requires urgent assistance and update the Account Manager accordingly

Self Learning &Development

• Gain a comprehensive understanding of the insurance industry/practices and the business community in the Kenya and UAE
• Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis
• Attend trainings programmes as directed by the immediate manager.

Knowledge Management

• Generate Monthly Pre-authorization reports and maintain these in an orderly manner which can be further accessed at all times. Soft copies are maintained and updated on regular basis.
• Responsible for collecting and analyzing the Customer Feedback forms and maintains these in an orderly manner which can be further accessed at all times.

Team Work

• Extend and participate in the pursuit of all new business securing activities as directed by the Asst Operations Manager or the management of Lifecare.
• Build and maintain cohesive relations with other departments and colleagues of Lifecare International
• Support and encourage team spirit within Lifecare by skills, experience and knowledge sharing

Confidentiality & Ethics

• Ensure full compliance with the companies third party non solicitation policy which prohibits the earning of fees through third party channels not connected with the company
• Protection of the company at all times in relation to database, IP, secrets and strategy, sensitive information which may not be discussed with anyone outside of the company
• Ensure all sensitive client information remains confidential
• Ensure unethical ways and means of other team members are appropriately reported to the concerned personnel

Pre-requisites

Qualifications:

• Graduate, with preferred specialization in Commerce, banking, Insurance,

Experience

• 3-5 years of minimum experience in Insurance industry. Preferably as an underwriter

Language Proficiency (U/ R / W)

• Proficient in English with ability to Read, Write and Understand efficiently

Job Knowledge Requirement

• Knowledge for effective use of Microsoft Office package -Word, Excel and Power Point. Knowledge of advanced features of Excel like Statistical Analysis, Pivot Tables etc. preferable.
• Passionate an driven
• Analytical
• Must be an excellent face-to-face and telephone communicator.
• Ability to analyze and understand things by ensuring attention to details is given.
• Ability to handle stress and pressure
• Ability to communicate effectively
• Should be flexible and willing to invest more

Relationship Manager – Travel Insurance

Role

The role of Relationship Manager- Travel Insurance is to build and manage the relationships with the Lifecare’s existing And New Travel Insurance clients both Individual and Corporate.

The role includes ensuring that the client’s expectations are met by delivering the promises made and managing all aspects of client servicing before and after the policy is sold or an agreement is made.

Reporting

• Director Travel Insurance

Specific Roles and responsibilities

Result Focus:

• Responsible for meeting the set retention rate of the portfolio allotted
• Responsible to ensure that the profitability of the assigned Travel Agents is maintained and increased over a defined period of time
• Responsible to ensure that customer individual / Corporate complains of critical nature are within the defined limits
• Responsible to ensure critical errors in terms of the deliverables to clients are minimum and within the defined parameters and benchmarks.
• Responsible for meeting the set Sales targets

Client Servicing

• Responsible to ensure that all queries via Phone / E-mail / Walk INs and / or any other means o, is answered and the client’s issues, queries are resolved as per the defined benchmarks.
• Provides effective and efficient Quotations to the clients meeting their specific requirements
• Responsible for coordinating with Travel Insurance providers to meet client requirements
• Responsible to liaise with the Travel Agents on regular basis, for Training , Understanding their concerns , resolving issues and mapping performance
• Responsible to address client - Individual, corporate, Agents complaints and proactively deal with them on timely basis
• Conduct presentations to the clients, Conduct
• Trainings on the Policy details and software usage on regular basis
• Visit clients as per the need of business
• Attend to walk in clients

Self Learning & Development

• Gain a comprehensive understanding of the insurance industry/practices and the business community in the Kenya and UAE
• Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis.
• Attend trainings programmes as directed by the immediate manager.

Knowledge Management

• Generate Weekly/ monthly/Quarterly /Annual performance report within the specified area of operations
• Responsible for Capturing and updating details concerning clients as per the assigned individuals in Gold mine as per the set benchmarks and processes
• Responsible for updating weekly reports consistently
• Interpret data in logical manner, provide conclusive information to the customers both internal and external to enable effective decision making.

Technology Management

• Use only the hardware and software systems as provided by the company for all communications, information and data storage purposes
• Ensure client database is updated in a timely manner and is correct and up to date as per the defined processes and internal benchmarks
• Ensure Quality standards set are adequately followed within the area of operations under your profile.

Team Work

• Extend and participate in the pursuit of all new business securing activities as directed by the manager or the management of Lifecare.
• Build and maintain cohesive relations with other departments and colleagues of Lifecare International
• Support and encourage team spirit within Lifecare by skills, experience and knowledge sharing

Confidentiality & Ethics

• Ensure full compliance with the companies third party non solicitation policy which prohibits the earning of fees through third party channels not connected with the company
• Protection of the company at all times in relation to database, IP, secrets and strategy, sensitive information which may not be discussed with anyone outside of the company
• Ensure all sensitive client information remains confidential
• Ensure unethical ways and means of other team members are appropriately reported to the concerned personnel

Pre-requisites

Qualifications:

• Graduate, with experience in Hospitality, Travel and Tourism.

Experience

• 2-3 years of minimum experience in Client servicing, and Sales

Language Proficiency (U/ R / W)

• Proficient in English with ability to Read, Write and understand efficiently

Job Knowledge Requirement

• Knowledge for effective use of Microsoft Office package -Word, Excel and Power Point.
• Knowledge of advanced features of Excel like Statistical Analysis, Pivot Tables etc. preferable.
• Passionate an driven
• Analytical
• Must be an excellent face-to-face and telephone communicator.
• Ability to analyze and understand things by ensuring attention to details is given.
• Ability to handle stress and pressure
• Ability to communicate effectively
• Ability to understand things form different prospective and should be a good listener
• Excellent Public Speaking Skills are a must
• Should be a good negotiator
• Should possess training skills
• Should be flexible and willing to travel

Interested applicants are requested to send their applications & detailed CVs (Strictly Email only) indicating current salary and benefit history with 3 references including current employer, copies of certificates and any other testimonials on or Before 8th July, 2011 to:

Email: hr@lifecareinternational.co.ke

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