Training Coordinator Job in Kenya – HR Company

Reports To: Head Of Training & Development

Location: Nairobi

Closing Date: Open Till Filled

Summary

Our client is a Human Resource Company with a difference. They have done work on East Africa training 250 local and multinational companies and 7000 participants. The requirements of the individual are as weighted below.

The purpose of the role is to deliver exceptional business support and performance through effective planning and execution of training programs, strong leadership, team work and operational efficiency.

Key responsibilities and approximate weighting:

Personal Drive & Innovation – 30%

·       Build, develop and motive high performance teams committed to achieving success through each other.

·       Support the Head of Training &Development and the organization at large in the management of Training resource planning and utilization.

·       With the Head of Training & Development agree on challenging performance objectives and provide regular feedback through regular and honest feedback and honest assessment on achievement.

·       Through self-conduct on a daily basis, be a role model team player, doing things whole heartedly, communicating with passion, teamwork and embrace changes as a way of working.

·       Upholding integrity at all times.

·       Utilize various opportunities to develop leadership, directions and pace aimed at building expertise and capacity in key competency areas.

·       Ensure full understanding and compliance with the Companies policies and procedures.

Strategic Planning, Management & Leadership -30%

·       Ensure that the organization’s facilitation resource pool is well managed through timely effective communication and maintaining professional cordial relationships.

·       Ensure proper resource planning for current future project/assignments including but not limited to training support team, facilitators, materials, equipment and training facilities.

·       Ensure delivery of memorable training sessions by doing amongst other things:

1.   Preparation of annual, quarterly and monthly training & facilitation schedules.

2.   Advance preparation & distribution of training packs, materials & equipment.

3.   Advance regional procurement of props & Success Story tokens on a monthly basis in advance.

4.   Prior briefing & preparation of facilitators.

5.   Sending out of training session invites & reminders via emails & SMS.

6.   Advance visiting of new training venues.

7.   Proper scheduling, facilitator briefing and management of Success Stories & 360 degree for all 4 countries.

8.   Maintaining proper attendance records for all training sessions

9.   Maintain the graduation tracker & liaise with the Head of Customer Experience for Decisions Maker invites to graduation

10. Continuously review the graduation process and add necessary grandeur.

·       Implement prudent planning measures for all resource management & institute replenishment thresholds including but not limited to:

1.   Printing paper

2.   Folders both Crestcom and local

3.   Crestcom material

4.   Insight units

·       Formulate and perform necessary information analysis aimed at evaluating training return on investments, improving performance, enhancing service delivery and customer service delivery including the following:

1.   Participant attendance

2.   Personal Action Plans

3.   Graduation analysis

4.   Training evaluation analysis

·       Review all training costs contributors with a view of achieving cost effective at the best value.

·       Assess all waste channels and ensure prompt elimination.

·       Continuously assess new revenue avenues through the Department

Customer Service and Support – 25%

·       Ensure professional preparation & delivery of all training sessions.

·       Ensure that all customer requests communicated to enhance training experience are attended to promptly within 1 week.

·       Carefully go through each of the Training Evaluation forms and attend to all comments that require action.

·       Liaise with the Head of Customer Experience in obtaining customer feedback especially where ‘fair’ or ‘poor’ ratings are indicated as well as sample excellent ratings.

·       Conduct Training Evaluation analysis promptly and send weekly feedback to all facilitators.

·       Maintaining sessions and cumulative training evaluation analysis for each customer.

·       Ensure prompt provision of yellow copies of PAPs to the Head of Customer Experience after each month’s training session.

Quality Assurance & Management – 15%

·       Remain alert during all training sessions and provide feedback aimed at improving service delivery standards and customer experience.

·       Ensure proper filling of Facilitator Progress Reports, to provide prompt facilitator evaluation feedback after each training session to ensure continuous improvement.

·       Be familiar with all key contact persons in each organization and maintain healthy rapport with them.

·       Have and maintain good rapport with all suppliers.

Job Dimensions:

·       Bachelor’s degree in adult learning field or other relevant field.

·       2 years experience in a busy environment.

·       Experience in planning, customer service & quality assurance

·       Knowledge of basic IT applications

·       Presentation skills

·       Negotiation skills

·       Exceptional organizational skills.

·       Setting Business Direction

·       Inspiring business performance

·       Achieving business performance

·       Good understanding of adult learning

·       Build pride and passion

·       Growing talent and capability

·       Managing & developing yourself

·       Protect and enhance the Company’s reputation

Key success indicators

·       Achievement of Financial Performance & Growth Targets through exceptional training delivery

·       Achieve and grow talent through succession planning.

·       Achievement of high staff satisfaction level.

How to Apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CVs, inclusive of names and contacts of 3 referees, current telephone number and email address by :

Sending CV to: recruiter@personnelresource.com

Only short listed candidates will be contacted.

“Personnel Resource is an equal opportunity employer”

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