Hotel Manager Career | Job in Kenya

Position: Hotel Manager

Supervised by: Director

Job Objective/Summary

To ensure that all the policies and procedures of the company are adhered to and ensure the day-to-day operations of the hotel and customer satisfaction.

Duties and Responsibilities

• Attain set revenue target of the company.
• Deliver marketing strategies to build, develop and retain a loyal client base.
• Ensure top of the range customer service is offered to all clients.
• Manage cost within the budget and also ensure purchase supplies or services from outside vendors, such as laundry, repair, and trash.
• Manage hotel facilities to ensure Zero pilferages or misuse.
• Manage and maintain all year or seasonal lodging facilities.
• Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
• Confer and cooperate with other department managers to coordinate hotel activities.
• Ensure 24 hours cleanliness and appearance of the hotel.
• Coordinate front-office duties and resolve problems.
• Assign duties to workers and schedule shifts. Coach staff on how to do the job and motivate them to finish projects
• Answer customers' questions, make them feel at home, and build on-going relationships.
• Make decisions and develop plans for how to manage hotel.
• Identify staffs' actions and evaluate whether it meets hotels' standards.

Qualification

• A diploma or a degree in Hotel management/ Hospitality management
• Three years working experience in the same industry.
• One can work for long hours.
• Good communication skills.
• Good organizational skills.

Interested candidates can send their CV to recruitment@workforceassociates.net on the Subject line indicate Hotel Manager.

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