IT Management Operations Manager Job Vacancy - Orion

Reporting to the Chief Executive Officer, the Operations Manager will provide effective oversight of office administration and human resources working in the office and will be responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organisational operations.

Main tasks and responsibilities

• Coordination and supervision - Coordinate, manage and monitor the workings of various departments in the organisation.
• Financial – liaising with the accounting team. Assist with the preparation and control of operational budgets. Control inventory.
• Best Practices - Improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures.
• Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. With the heads of the different business lines delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
• Productivity - Monitor performance and implement improvements. Ensure quality of services provided to clients. Manage quality and quantity of employee productivity
• Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance - Facilitate coordination and communication between support functions.
• Sales, Marketing and Customer Service – manage invoicing of clients and collection of payment. Manage customer support. Plan and support sales and marketing activities.

Desired profile of the candidate

• Excellent communication (spoken and written), leadership and interpersonal skills is a prerequisite
• Bachelors Degree from a recognised university
• Excellent computer skills and proficiency in MS Word, MS Excel, MS Outlook, MS PowerPoint
• Industry relevant experience in the services industry specifically business process outsourcing and contact centres would be advantageous.
• At least 4-5 years experience in operations management
• Good knowledge of financial procedures

To apply

Curriculum Vitae to be sent to info@orionitmanagement.com with the subject title as ‘Operations Manager’.

Your CV should have one referee, email address and daytime number.

Also include an application letter on why you feel your experience, skills and qualifications would suit this position and your salary expectation.

Please note that only shortlisted candidates will be contacted.

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