Safaricom Global Account Manager Job in Kenya

Global Account Manager

Ref: EBUVGEA_GAM__NOV _2012
 

Role purpose;
 

Reporting to the Head of Outbound, the job holder will manage the global customer relationship for between 1 and 4 Vodafone Multinational customer accounts across Vodafone operating companies, affiliates and partners and drive profitable revenue contribution, customer satisfaction and increased market share from integrated product, service and mobile solution offerings.

Key responsibilities will be;

• Strategic management of Vodafone Global Enterprise accounts and delivery of profitable, long term business of those accounts to Vodafone Establishment of strong service relationships with customers, suppliers and third parties and leveraging those relationships to ensure maximum financial return from Vodafone customers;
•  Delivery of all financial targets including revenue, connections for voice and data,  market share and net margin contribution;
• Establishment of appropriate relationships with Vodafone customers and leveraging those relationships to win new business;
• Leadership of global customer relationships through matrix management of  National Account Managers and across the Vodafone Global Enterprise value chain;
• Working collaboratively to ensure delivery of  all agreed service requirements for nominated accounts;
• Providing guided input to decisions on new propositions, product mix and services for customers
• Responsibility for content of proposals submitted to customers, both in response to requests for proposal (RFP) and proactively (unsolicited).

The ideal candidate should possess the following skills & competencies;

• Bachelor Degree in Economics, Commerce, Business Management/Service management/Engineering or IT;
• At least 8 years’ experience in Sales & service Management/Business Development, 2 years of which should be in a Global Enterprise  environment with a multinational company;
• Must have P&L experience
• Track record of global accounts/ enterprise solution selling
• At least 5 years  working experience in a global account management role;
• Experience working in a multi-cultural environment;
• Deep knowledge of mobile data application development and operations, technical sales background preferable;
• Experience in complex change management and operating in a matrix, fast moving and technical environment.
• Ability to lead in a high-growth, high-uncertainty environments
• Ability to manage an international and distributed team.  Good people management skills.
• Team player, strong influence and relationship management skills, customer centric.
• Strong communication and decision making skills – ability to balance conflicting interests

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Tuesday 4th December, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
 

Via E-mail to hr@safaricom.co.ke