Safaricom Global Service Manager (Africa) Job Vacancy

Global Service Manager - Africa

Ref: EBUVGEA_RSM-A__NOV _2012
 

Role purpose;
 

Reporting to the Head of Product Delivery & Service - Africa, the job holder will be responsible for ensuring Vodafone Global Enterprise meets all of its Service Obligations to allocated customers, while managing the end to end customer service relationship for assigned VGE customers across Vodafone operating companies, affiliates and partners in all geographies.

Key responsibilities will be;

• Strategic service management of all VGE accounts assigned ensuring Vodafone delivers its service commitments to the Customer;
• Establishment of strong service relationships with customers, suppliers and third parties and leveraging those relationships to ensure maximum financial return from Vodafone customers;
• Working collaboratively with account teams to provide  direction on the service relationship for assigned accounts;
• Through innovation and change, championing inputs to decisions on new propositions, product mix and services for customers;
• Providing leadership and consultation advice on Customer specific service related content within proposals submitted to customer, both in response to requests for proposal (RFP) and proactively (unsolicited).
• Manage global customer relationship through a matrixed virtual team of local Service Management resources to deliver on the account plan through a matrix management structure.

The ideal candidate should possess the following skills & competencies;

• Bachelor Degree in Economics, Commerce, Business Management/Service management;
• At least 8 years’ experience in Sales & service Management/Business Development, 2 years of which should be in a Global Enterprise  environment with a multinational company;
• 5 years work experience in a service management role;
• Deep knowledge of mobile data application development and operations;
• Deep knowledge and experience in operational and service fulfillment strategies;
• Ability to lead in a high-growth, high-uncertainty environments;
• Ability to manage an international and distributed virtual team, and form strong internal relationships;
• Team player, strong influence and relationship management skills, customer centric;
• Strong communication and decision making skills – ability to balance conflicting interests;
• Team player, string influence and relationship management skills, customer centric

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Tuesday 4th December, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
 

Via E-mail to hr@safaricom.co.ke