KenCall EPZ Reports Analyst Job in Nairobi Kenya

Job Title: Reports Analyst

Summary

Provide administrative support, design and implementation of agent’s performance report, research and give advice and recommendation on strategies to improve efficiency.

Duties and Responsibilities

• Preparation of reports to be sent to clients regarding their business performance on daily, weekly, and monthly basis.
• Give recommendation on how to improve performance.
• Create and design quality analysis reports of all accounts.
• Preparation of all weekly reports on all the accounts quality analysis performance and give recommendations where need be.
• Give reports on the overall interval report which shows the accounts on a daily, weekly and monthly basis.
• Create and design agents’ performance reports.
• Create and design disposition reports which give the client an idea of how to improve their services.
• Compute agent’s commissions reports on a monthly basis.
• Design templates to be used by Quality analysts to aid them when reporting to their seniors.
• Develop Quality analysis matrices when new campaigns are launched.
• Formulate client bills for specific accounts on a monthly basis.
• Ensure that project activity data is mined, stored and reported per reporting requirements and on a set timeline.

Person Specification

• Good analytical skills and able establish trends.
• Good command in Ms Excel
• Able to convert large volumes of data to sensible information.

Qualifications Required:

• 2yrs Experience in Business Analysis, Reporting and Workforce Management.
• Undergraduate degree in Mathematics, Statistics and Business.
• Computer literate.
• Advanced Level in using Excel formulas.
• Previous Call Center reporting roles is an added advantage.

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to recruitment@kencall.com by Thursday, 7th December 2012. 

Only qualified candidates shall be contacted