Motor Vehicle Dealer Service Advisor Job in Nairobi Kenya (KShs 20K)

Service Advisor

Location: Nairobi (Industrial Area)

Expected Salary: Kshs.20,000

Industry: Transport

Our client, a motor vehicle dealer specializing in quality body building of buses and trucks as well as offering services such as automobile parts and accessories seeks to recruit a Service Advisor.

Key Tasks and Responsibilities

• To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
• To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
• To maximize service sales and profitability by selling core, value added and incremental products.
• To record accurately vehicle information, refer to service histories and effectively follow- up and prospect customers to secure repeat and incremental business.

Qualifications, Training and Experience

• Certificate/Diploma in Business management
• Current knowledge of manufacturer’s warranty procedures and documentation.
• Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
• Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
• Ability to calm and manage distressed and otherwise difficult customers in an effective manner.

To apply, send your CV and cover letter to vacancies@flexi-personnel.com before Wednesday 27th February, 2013.