Front Office Supervisor Job in Kenya

Front Office Supervisor

Ideal candidates should possess the following:-

Minimum Qualifications:
 

Education:

• Certificate in Front Office Operations:
• Must have working knowledge of Fidelio, Opera or IDS

Experience: A minimum of one year experience in Front Office Operations.
 

Job Role: Reporting to the Front Office Executive, the Supervisor will be responsible for providing overall supervision to the entire Front Office Operations

Key Responsibilities;

• To ensure that all Front Desk Registrations & Administration duties are carried out as per the hotel’s standards
• Assign rooms as per the rates agreed & collect all pending accommodation/incidentals deposits upon guest check-in
• Action the Housekeeper’s report immediately and pass it to the housekeeping for investigations and follow up. Ensure that the room status is frequently updated so that to show the clean, dirty, out of order etc
• Ensure that the housekeeping is furnished with detailed information and requests of the expected arrivals of the day including specific service required of them e.g. extra beds, baby coats etc
• Maximize hotel sales by up-selling the facilities & other services provided
• Prepare Front Office reports as directed by the Front Office Executive
• Ensure order & cleanliness at the Front & Back office of the Front Office area
• To be aware of the current room occupancy levels at all times
• To monitor staff performance, punctuality & grooming
• Any other duty as may be assigned by the Front Office Executive from time to time

Desired Characteristics;

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information into a computer system
• Ability to stand, walk and continuously perform behind the front desk.
• Ability to observe and detect signs of emergency situations.
• Ability to communicate verbally and in writing and prepare reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with colleagues, customers and guests/patrons.
• Good command of the English language both written and verbal.

To apply kindly follow this link http://bit.ly/12ouW09 and profile yourself before 8th July 2013