Automotive Service Manager Job in Tanzania

Position: Service Manager - Automotive (Tanzania)
 

Location: Tanzania
 

Company profile: Our client is a distributor of global brands and provides customers with comprehensive solutions backed by technical know - how, experience and in - depth knowledge of the local market
 

Required no. of years of experience: 9-10 years
 

Educational Qualification: 

• Engineering graduate from a reputed institution /university, MBA.  
• Should be intelligent, aggressive and result oriented. 
• Preferably Mechanical Engineering (Automotive)

Required Profile (Candidate should have exposed to)

• 9-10 years of experience
• Should have experience on handling dealership position. Should have knowledge of vehicles (mechanical operations)
• Should computer literate

Behavioural Attributes Required

• Excellent Communication skills, Positive attitude, focused

Role and Responsibility

• To manage entire service department for On Highway business, in all respects
• To ensure that quality of workmanship is improved to international standards within twelve months
• All technical field problems are reported to manufacturers and corrective measures are taken
• To achieve the CSI level of 80% customer satisfaction within six months and develop a healthy relationship with them
• To upgrade the existing Work-shop facilities to the international standards within twelve months
• To train the technical staff internally on a daily basis and achieve continuous improvement
• To take an active role with the assistance of HR department in selecting and inducting new staff
• To work with HR department and plan for Training courses
• To initiate and monitor service incentive packages on the basis of quality of workmanship and revenue
• To ensure optimum efficiency of the Work-shop manpower is achieved
• To develop team spirit
• To maintain performance agreements with the staff and review staff performance through annual appraisals with the help of the HR department
• To implement short & long term action plans to achieve and exceed annual budgets.
• Ensure that HSE policy is adhered to
• To manage warranty claims
• To establish active inter-departmental communication process, especially with Parts, Sales & Finance teams
• Following KPI’s based on the parameters set by the management

Financial:

• Revenue, Gross Profit, Net profit and Net Working Capital

Sales:

• Actively assist Sales Manager when requested in order to secure sales
• Achieving market share, Customer retention & Customer satisfaction, Country wide Service Network and Quality of Workmanship.

FML: To manage FML vehicles within the specified budget.
 

Authorized workshops: To ensure the existing and new up-country authorized workshops are complying with the contracts i.e. performing according to our standards, buying genuine spare parts from us, etc. Preferable industry/ company: Automobile, Engineering, Trading company- Toyota, Nissan, Mitsubishi
 

Compensation: Best in the Industry
 

Benefits: Accommodation, company vehicle, Work permit, Insurance e.t.c
 

How to apply
 

To apply for this position send your CV to mycv@myjobseye.com  quoting the position in the subject line. 

Kindly also mention your current/ last salary and benefits. 

Only shortlisted candidates will be contacted