IT Support Engineers Jobs in Nairobi, Kenya

Our Client: An exciting start up company offering owners of Public Transport Service Vehicles (PSV) a Smart Ticketing solution that integrates both the Front-end- Point of Sale collection through Card payment, and the back-end- float management, linking to the bank accounts and daily settlement. 

This solution is offered through a hand held mobile computing device which can perform arrays of functions at the POS including accepting Card payment, Mobile Phone payment, instant printing, GPS/GPRS, Radio Frequency Identification (RFID) detection, Automatic Number Plate Recognition (ANPL) Technologies.

Desired Candidate Profile: 

The company is growing rapidly and is searching for budding and passionate candidates who share the start-up’s vision to be the leading provider of such solutions in East Africa. 

The recruit should be a self-starter requiring minimal supervision, having an entrepreneurial mindset to devise proactive solutions. 

Client satisfaction is at the epitome of the business; hence the candidate should take initiative and be able to innovate consistently. 

Industry: Transport / Information Technology

Job Title: Support Engineers

Number of Positions: 2

Type of Hire: Local

Location: Nairobi, Kenya

Gross Salary: KES 20,000 – KES 30,000 per month (based on competence and vision)

Job Responsibilities:

• System integration and/or installation experience
• Provide technical support to customers.
• Maintain timely and routine communication with customers on progress of work
• Review and take ownership of proactive application alerts and resolve the application issue or escalate to the appropriate teams
• Consult with Development Teams and vendors on possible software and hardware defects identified via reported problems
• Troubleshoot, verify and test to validate possible defects and take steps to correct them or make recommendations for resolution
• Participate in related processes and projects requiring support
• Train other support engineers on the new and existing features
• Participate in weekly meetings covering the top issues facing the support staff with appropriate support teams.
• Identify new features, which could enhance product serviceability and improve support efficiency and productivity.
• Generate new business from existing clients.

Preferred Qualifications and Skills:

• Bachelors Degree in Computer Science;
• Minimum 1 year of experience;
• Customer support experience especially technical;
• Must be proficient acting in and leading integrated process teams, as well as coordinating and communicating customer requirements;
• Must have excellent communication skills to be able to clearly explain the problems or issues of a system to clients and stakeholders;
• Excellent communication skills – both verbal and oral (English);
• Strong interpersonal skills and highly presentable with professional demeanor;
• Passionate towards work, self-motivated, takes initiative and responsibility; and

How to Apply:

Kindly justify your application by stating similar experience at your previous / current job.  

Send your CV  (in PDF format) titled with your name, to jobs@genesisconsult.net no later than 13th January 2014. 

The subject line of the application should read, “Support Engineer.” 

Please do not call the recruitment firm or its respective client, doing so will forfeit your application.