Customer Service Executive Job in Nairobi Kenya (KShs 40K - 60K)

Customer Service Executive
 

Industry: High End Real Estate
 

Location: Nairobi

Salary: Ksh 40,000- 60,000

Our client is a high end real estate firm seeking to hire a brilliant and sharp looking Customer Service Executive with experience handling high networth individuals.

The main role for the position is to run an executive front desk and receive customers/clients

Duties & Responsibilities

• Receives and places telephone calls.
• Receive calls from current and potential clients.
• Respond to clients’ enquiries in a timely and accurate manner on Real Estate products
• Make proactive follow-up and finely find solutions for client enquiries
• Maintaining excellent corporate- client relationship
• Gather recurrent and consistent problems from clients and provide to management for necessary action.
• Continuous development of better customer service skills
• Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.
• Support in writing and editing company publicity materials and press releases.
• Telesales functions.
• Handling administrative duties of the company
• Helps in developing overall social media marketing strategies
• Maintain external social media sites and consistently updates and controls content and design
• Meet with clients and understand their needs

Qualifications

• A Bachelors degree in Business/ Administration, Communication, Publications Relations
• At least 2- 3 years experience in customer care/ client service
• Experience in handling high net worth individuals
• Practical Ms Office skills
• Excellent communication abilities
• Excellent presentation, report writing and networking skills
• Organized and attentive to details
• Excellent grooming skills
• Familiar with social media marketing, events, seminars, and promotions

If you meet the above requirements send your CV only, to vacancies@corporatestaffing.co.ke , indicating the title (Customer Service Executive Ksh 40-60K) on the subject line before the 12th May, 2014.

We do not charge for interviews.

Please note your current salary on your CV.

Only shortlisted candidates will be contacted.