Senior Manager (Guest House) Job in Kakamega, Kenya

Job Title: Senior Manager (Guest House)

Job Code: SMG/CTG/140502
 

Number of Positions Open: 1

Reports To: The Director
 

Location: Kakamega, Kenya 

Closing Date: Open Until Filled

Responsible for:

• The Guest House Manager
• Section Heads
• All staff

Scope and General Purpose: Performs the role of Standards Bearer, and quality assessor ensuring that each criteria at our clients basics are communicated, understood and maintained by all staff.
 

Responsible for the overall success of the Guest House, meeting or exceeding planned objectives for revenue and profit.
 

Performs each criteria as contained in the current Departmental standard operating procedures.

Plan/Direct/Coordinate the activities of:

• Reservations
• Guest Relations
• Accommodation
• Food & beverage, production &sales.
• Banqueting
• Marketing
• Outside catering

Provide exemplary performance for staff to follow. 

Ensuring high standards of Integrity, devotion to duty and moral values.

Essential Duties and Responsibilities

Financial Returns

• Develop recurrent short term annual budget and expenditure plans.
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Maximizing revenue through the Yield Management and inventory control systems.
• Aggressively minimize accident, work-men’s compensation and underemployment claims and resulting costs. Understand Government regulations affecting hotel’s operations and prevailing labour laws.
• Develop and communicate selling strategies and ensure compliance.
• Oversee all accounting functions, including but not limited to, accounts payables, accounts receivables, petty cash and ordering procedures.
• Observe and enforce internal controls set out in accounting procedures to minimize areas of fraud and wastage.
• Utilize budgets to have the manager and team supervisors to understand financial objectives.

People

• Manage day to day sales activities.
• Plan and assign work, monitor performance and feedback.
• Establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict.
• Improve team member performance and recognize performance.
• Ensure staff is properly trained, dressed and has the tools and equipment to carry out job duties.
• Work with Director, manager and section Heads to ensure proper staffing levels based on guest volume putting in mind financial constraints.
• Maintain effective open-door communication system that crosses departmental lines in order to reach all employees.

Responsibilities

• Interviewing
• Recommending for hiring
• Appraising performance
• Rewarding and disciplining employees as per Guest House Policy, Rules and Regulations.
• Addressing complaints promptly, tactfully and diplomatically.

Skills and Certification:

• Be readily available/ approachable for all guests.
• Ensure that Departments achieve or exceed Guest service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Develop and enforce customer relations activities to retain and attract guests.
• Identify operational problems that reduce the effectiveness of marketing activities and overall Guest House sales, and performance. Work with appropriate Departments on solutions.
• Develop awareness and reputation of the Guest House and the brand in the local community and beyond.
• Perform hand-on duties as needed to deliver guest services and to motivate staff.
• Provide a safe working environment through accident prevention programs.
• Audit and ensure guest rooms, public places, grounds, and work and kitchen areas meet sanitation and cleanliness standards.
• Coordinate preventive maintenance and general clean programs so that guest satisfaction goals are attained.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective actions.
• Monitor performance of the Hotel through verification and analysis of guest satisfaction systems and financial reports.

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Senior Manager