Tour Manager Job in Kenya

a reputable Tour and Travel company,looking to recruit aTour Manager

Duties and Responsibilities
 

Operational Management

• As the Tours manager one is expected to coach and guide staff, to ensure optimum performance and world class service at all times :-
• To have the necessary knowledge and skill to manage a successful business, thereby ensuring that staff understand and adhere to the requirements and procedures as specified in the standard service level agreements
• Coordinate Tours Department and ensure that he department is running smoothly
• Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
• Guide Tours Consultants on development of domestic and international packages

Sales and Marketing

• The Tours Manager should bring in new business to the company by preparing packages for prospective clients, visiting/sourcing clients and groups eg. Schools, Church Groups, Corporate groups e.t.c

Tour Bookings

• Ensure bookings are made through preferred suppliers wherever possible. The Tours Manager must be familiar with all preferred suppliers, and the applicable commission rates.
• Designing flexible tour packages to meet the needs of different clients;
• Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
• Helping with passport and immigration issues;
• Communicating a range of information on itineraries, destinations and culture;
• informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;
• Ensuring that the tour is running smoothly for individual members of the group;

Assist in Group Coordination

• Developing mechanisms to achieve the client’s/group needs/objectives.
• Tracking budgets and expenses while Providing activity/statistical summary reports

Hotel Bookings and Activities

• Liaising with hotels, coach companies, restaurants and other clients;
• Advising about facilities, such as sights, restaurants and shops, at each destination;

Hotel Transfers

• Arranging for clients transportation from the airport to the hotel or from one hotel to another both locally and internationally.
• Car hire for group safaris/individuals

Visa Processing

• If client is travelling internationally, the Tours Manager is to advice and when agreed upon with the client arranger for visa processing to respective embassies including service fee for each advisory requirement

Requirements

• A qualification in Tour and travel
• At least 2-3 Years experience in a similar role

Salary 40,000 - 50,0000

If you feel you fit the above role,please send your CV to jobs@alternatedoors.co.ke