Cellulant Information Services & Bulk SMS Account Manager Job in Nairobi, Kenya

Vacancy: Account Manager – Information Services & Bulk SMS
 

Department: Digital Content.
 

Location: Nairobi, Kenya
 

Starting date: Immediate.
 

Who are we? Cellulant* is a mobile commerce company. We operate Africa’s number one mobile commerce network and aim to connect 100 million customers to our mobile commerce ecosystem.
 

We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, more services, and more value to their end consumers. 

We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.
 

Cellulant* was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.
 

To be able to meet these aggressive growth expectations we need to grow our dynamic team. We invite you to be part of that growth by submitting your application to the following role.
 

Account Manager – Information Services & Bulk SMS
 

The manager is responsible for managing the P&L of the information services and bulk messaging services, ensuring that the revenue lines are profitable and that the products and roadmaps are well envisioned. 

He/She are charged with the role of maintaining the existing partners and growing the partners and ensuring that at no time are the Bulk SMS clients run out of SMS credits.

To ensure that our information service partners send alerts as per the plan and SMS partners consume SMS and that the account has Credits

Responsibilities:
 

Acquisition:

• Acquisition of New info customers/ subscribers
• Increase the number of Bulk Client on our platform
• Increase the number of services e.g. info services
• Increase the consumption of Bulk sms & Info subscriptions

Revenue Growth:

• Increase revenue lines by innovation and improving on products & Services

Client Relationship & Management:

• Building trust, confidence and goodwill with customers
• Understand the needs of the customers to ensure customer satisfaction and client retention
• Building a rapport with customers and propose different products and services based on their account history
• In addition, the role of the relationship manager involved monitoring progress against a set of benchmarks and metrics
• Ensure good & healthy relationships with the Partners

Market Deployment & Innovation

• Recommend strategies & communicate the desires of clients to other members of the team to ensure understanding of the clients' challenges & goals
• Synchronizing Cellulant strategy with that of the customer to ensure that both parties benefit
• Analyze work flow, evaluate systems and formulate plans that will work for both parties
• Identify channels to ensure Cellulant services reach the consumers through direct, digital marketing including SMS broadcast, USSD broadcast, advertising through social media etc.

Reporting & Coordination:

• Maintain schedule for alerts being sent out –Internally & externally
• Provide full report on daily, weekly & Monthly basis on the info & Bulk sms performance (Penetration, usage/uptake, churn etc)
• Keep track & records of competitors by carrying out regular competitors analysis, market share, behavior & activities etc
• Maintain Rota for juniors for field work on acquisition of New clients
• Track record of the OBDs carried out on a daily basis

Who are you?
 

Required Skills:

• Have a degree in business related field preferably marketing is desirable.
• Have at least four years’ experience in marketing a product.
• Have at least two years’ experience leading a team
• Have strong people skills as well as management skills
• Be fluent in both English and Kiswahili.
• Have the ability to multitask and work under pressure.
• Good verbal and written communication skills
• Customer service skills
• Strong organizational, time management and prioritization skills.
• Able to take a creative approach to situations and problem solving.
• A skilled team player.

What do we offer you? When working at Cellulant*, you can expect to work on a diverse range of problems, with inspiring and creative colleagues. You will have ample opportunities for growth and career development, and we highly value continuous learning.

We offer you a challenging position in which you will be rewarded for performance.

Apply now! Are you interested in this position and do you meet the minimum requirements? 

Apply by sending an e-mail with your CV and a convincing cover letter to jobs@cellulant.com

The selection process entails an oral interview stage, followed by a case study presentation and a final interview.

The deadline for application is July 31, 2014.

Due to the high volume of applications received only shortlisted candidates will be contacted.

Do you have questions about this vacancy? Visit our website at www.cellulant.com
 

Please do not hesitate to contact us by e-mail or telephone: jobs@cellulant.com or 0202606696.