Agency Manager Job in Nairobi, Kenya

one of the leading insurance and financial services companies in East Africa, with their headquarters in Nairobi and a network of branches spread across Kenya, and East Africa is seeking to recruit an Agency Manager.

Key Responsibilities

• Oversees the day-to-day operations of the agency and implements programs to meet long-term and short-term goals for agency growth
• Actively engages in the local community: personal networking, community events, partnership with local non-profits, etc.
• Supervises staff in the agency on day-to-day activity
• Performs regular checkpoints and annual employee evaluations
• Works directly with the agency principal on pay and compensation for employees
• Maintains personnel files: vacation and sick leave, employee reviews, etc
• Monitors staff licensing insuring that each staff member maintains proper licensing and required continuing education
• Monitors activity of non-licensed employees to insure all state laws regarding non-licensed activity is followed
• Possesses thorough knowledge of and ability to implement all agency policies and procedures
• Assists agent/owner in establishing a budget and monitoring revenue and expenses
• Tracks production and servicing of each employee
• Reviews customer accounts and assists in problem resolution as needed
• Oversees and manages processes for marketing campaigns, customer service and underwriting issues
• Monitors Loss Ratio and retention trends and adjusts agency operations to address under performing results
• Keeps the agent/owner informed of progress toward agency goals and any opportunities and weaknesses within the agency
• Meets with each sales producer on a regular basis to ensure that agency sales and profit goals are being met

Requirements

• Prior experience as an Agency Manager required
• 3-5 years working experience.
• Life and Health License is a major plus.
• Prior car dealership experiences a plus.
• Successful track record of meeting sales goals/quotas preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills – written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Self-motivated.
• Detail oriented.
• Proactive in problem solving.
• Ability to work in a team environment.

If qualified kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Agency Manager’ on the subject line ASAP. 

Do not attach any certificates.

Only shortlisted candidates shall be contacted.