DAI East Africa TIH Project IT Support Officer Job in Nairobi Kenya

East Africa Trade and Investment Hub

Scope of Work: IT Support Officer
 

Background: The East Africa Trade and Investment Hub (TIH) project is intended to spur inclusive economic growth by promoting an enabling environment for trade and investment and increasing East African trade and investment, particularly to and from the United States. 

The project will build upon prior investments to increase regional trade competitiveness and reduce poverty.
 

Objectives and Duties: The IT Support Officer is responsible for the IT needs of the East Africa TIH office, including system installations, maintenance, and technical support. 

S/he is responsible for ensuring that standards set by the DAI home office are followed and project solutions are the most efficient and cost effective. 

S/he will ensure that proper back up, anti-virus and disaster recovery procedures are identified and followed and that end users have access to shared files, printers and email. 

The IT Support Officer is responsible for, but not limited to, the following functions:

• Establish office IT local area networks and ensure secure IT systems.
• Manage all software, servers, and local networks.
• Assess local availability of IT equipment.
• Procure and provide staff with appropriate IT and communications equipment (cell phones, satellite phones, laptops, etc.)
• Negotiate service arrangements with Kenyan and regional ICT service providers.
• Check systems in order to optimize performance and initiate recovery action after system failures.
• Make suggestions for network hardware and software system improvements.
• Maintain inventory of IT and communication equipment.
• Provide IT support assistance to project staff.

Qualifications:

• Bachelor’s degree in IT or other relevant field.
• At least 5 years of experience developing and managing IT solutions.
• Excellent writing, speaking, and reading skills in English

Supervisory Responsibilities: The IT Support Officer will have no supervisory responsibilities.  
 

Base of Operations: Nairobi, Kenya
 

Reporting: The IT Support Officer will report to the ICT Team Leader.

Interested candidates should e-mail their CV to EastAfricaTrade@dai.com. 

Candidates must reference the position for which you are applying in the subject line of the email. 

CVs are due by September 18th, 2014.

No phone inquiries will be accepted and only shortlisted candidates will be contacted.