3M East African Supply Chain Customer Service Coordinator Job in Nairobi, Kenya

About 3M: 3M captures the spark of new ideas and transforms them into thousands of ingenious products. 

Our culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M is the innovation company that never stops inventing. 

With $30 billion in sales, 3M employs about 88,000 people worldwide and has operations in more than 70 countries.
 

The Position: The East African Supply Chain Customer Service Coordinator is located in Nairobi, Kenya and will be responsible for managing order Order To Cash Processes using a variety of systems and analytical tools.

Key responsibilities will include but are not limited to:

• Working independently, the post holder will follow a variety of defined procedures under general guidance within supply chain customer service areas, such as Customer Order Processing, Coordination with factories and 3PLs, Customers’ inquiries, claims & complaints, etc.
• Promoting and ensuring customer satisfaction through value-added services and prompt identification and resolution of complaints and problems.
• Handling of a variety of inquiries and developing solutions for moderately complex issues.
• Working in consultation with the supervisor, tasks may include but not limited to:
• Maintaining relationship with customers or specific accounts by understanding, anticipating, and identifying their product and service needs.
• Handles complex customer inquiries/complaints
• Identifying patterns of problems to improve customer service and customer satisfaction levels
• Building credibility and trust with customers and business unit leaders through analysis, development of process improvements and strong service delivery is a critical component of the position.
• Providing accurate handling of high volume customer transactions relating to order management, responding to customer inquiries in a timely professional manner.
• Working with service providers to ensure best service to customers
• Customer visits
• Adherence to all export compliances, FCPA and boycott procedures.

What we are looking for:
 

To be successful in this role, you will have:

• A University Degree preferably in Supply Chain management.
• Minimum of three 3-5 years Supply chain customer service experience in Multi National Company working within “Customer Order To Cash function” in Supply Chain.
• Proven record of handling East Africa Countries with a good knowledge of North Africa.
• 3- 5 Years experience in a renowned ERP Solution on Order To Cash Module.
• Good knowledge about Finance, marketing & Logistic functions with regards to their interaction with Customer Service.
• Excellent Communication Skills.
• Exceptional ability to manage workload and identify priority tasks to meet tight deadlines.

Employment Statement: Apply now for an exciting career with 3M, a company known for Innovation, leadership and High performance culture. 

3M is an equal opportunity employer. All potential candidates are encouraged to apply. 

To apply for this position, please send your applications to mmmkenya@mmm.com stating how skills and experience match the requirements of this position before 10th October 2014.