Jumia Seller Support Associate Job in Kenya

Vacancy: Seller Support Associate
 

Join Jumia, the #1 e-commerce company in Africa! We strive to be the Kenya’s most customer-centric company where people can find and discover virtually anything that they want to buy online. 

By giving customers more of what they want - low prices, vast selection and convenience - Jumia continues to grow and evolve as a world-class e-commerce platform.

The Seller Support team acts as the primary interface between Jumia and our sellers. The Seller Support Associate will be responsible for providing timely and accurate operational support to merchants selling on the Jumia platform. 

Roles & Responsibilities:

• Acts as the main touch point for sellers via phone and e-mail, providing prompt and efficient service
• Monitors Sellers’ adherence to strict service level agreements on fulfillment times, out of stock and return rates, retraining struggling sellers as needed
• Liaises with other departments such as Operations, Buying, IT and Finance and escalates issues as required to resolve sellers’ questions and issues
• Compiles weekly reports to sellers on their performance with improvement guidelines and monthly internal reports to recommend way forward with sellers
• Develops internal documentation and public knowledge center

Qualifications & Experience:

• Previous experience in a customer service role and fast-paced work environment essential
• Experience in logistics or operations highly desirable
• Excellent phone demeanor and written communication skills in English
• Computer skills: You will be using excel and our own Seller Center platform on a daily basis
• Business savvy: understanding of e-commerce and retail business
• Highly detail and process oriented, yet flexible to the inevitable change working for a high-growth online retailer entails

What you get:

• Competitive salary
• The opportunity to help shape the strategy and processes of a new department in a fast-growing company

Kindly send your CV to joinus-kenya@jumia.co.ke clearly stating the title of the job on the Subject before 14th Nov 2014. 

Only shortlisted candidates will be contacted.