Jumia Operations Support Specialist Job in Kenya

Vacancy: Operations Support Specialist
 

Join Jumia, the #1 e-commerce company in Africa! We strive to be the Kenya’s most customer-centric company where people can find and discover virtually anything that they want to buy online. 

By giving customers more of what they want - low prices, vast selection and convenience - Jumia continues to grow and evolve as a world-class e-commerce platform.

The Seller Support team acts as the primary interface between Jumia and our sellers. The Operations Support Specialist will be responsible for assisting and retraining low-performing merchants that are struggling to meet their operational targets.

Roles & Responsibilities:

• Trains marketplace merchants on Jumia’s tools and best practices at sellers’ offices
• Works from sellers’ offices as an outsourced resource to coach sellers to be able to follow strict service level agreements on content production and order preparation
• Helps sellers with sourcing, processing and uploading product information
• Liaises with other departments such as Acquisition, Buying, Operations and Production to as required to resolve sellers’ questions and issues

Qualifications & Experience:

• Diploma in Business/ Operations/ Logistics/ Sales & Marketing
• Experience in logistics or operations highly desirable
• Great communicator, friendly and approachable
• Good computer skills: ability to quickly learn new software and tools, excel and photoshop a plus
• Good organisational skills including prioritising, scheduling, time management
• Highly detail and process oriented, yet flexible to the inevitable change working for a high-growth online retailer entails

What you get:

• Competitive salary
• The opportunity to help shape the strategy and processes of a new department in a fast-growing company

Kindly send your CV to joinus-kenya@jumia.co.ke clearly stating the title of the job on the Subject before 14th Nov 2014. 

Only shortlisted candidates will be contacted.