Customer Relations Officer Job in Kenya

Lan-x Africa Ltd, a growing consultancy company wishes to recruit a Customer Relations Officer. 

This is a strategic position in the business and the person shall among other things: -

• Manage existing customers
• Seek to grow business through existing customers
• Co-ordinate knowledge transfer surveys with the research team and develop effective ways of using such reports for business growth
• Co-ordinate customer satisfaction surveys and make recommendations to customers and the Company and ways to enhance learning
• Generate agreed revenue through existing customers each year  Co-ordinate post consultancy evaluations and come up with effective ways of using the outcome for business growth
• Develop media relations and establish ways of increasing brand visibility and awareness
• Co-ordinate all public relations activities as a further mechanism for growing visibility

The Person

The ideal person for this job assignment is one that:

• Has at least a degree from a recognized and reputable university preferably in social sciences
• Has excellent people skills
• Ability to effectively communicate with senior and top managers of organizations
• Able to articulate Lan-x Africa Ltd’s vision and programs
• Excellent writing and presentation skills
• A passionate worker able to work with minimal or no supervision
• Self motivated with innovative ways of achieving results
• Able to work with strict deadlines
• Ability to travel at short-notice is an added advantage

Interested applicants should submit a written application to be received by close of business on Friday, December 5th, 2014 to info@lanxafrica.co.ke

Successful person should be able to assume responsibility from Monday January 5th, 2015 and will report to the Director.

Lan-x Africa Ltd is an equal opportunity employer.