Standard Chartered Bank Senior Officer New Business Job in Kenya

Job Title: Senior Officer New Business

Job Function: Consumer Banking

Location: Kenya - SCB

Full / Part Time: Full-Time

Regular/Temporary: Permanent

Job Description

To New Business Officers Team to achieve branch sales targets in Wealth CASA and Personal Instalment Loans so as to significantly improve the branch Financial Performance.

Key Roles & Responsibilities

1. Sales Management

• Implement sales strategy and tactical plans in accordance with branch sales targets.
• Set monthly / weekly liability and asset targets for OBSTs and ensure they achieve these targets, through regular monitoring and coaching
• Product training to team members.
• Implement and track Standards of Performance and Key Performance Indicators for the sales team.
• Ensure that you and your team fully understand the Customer Due Diligence & Anti-Money Laundering Group Policy and are adequately trained in the same

2. Service Management

• Ensure excellent customer experience during the account opening and loan application process
• Ensure daily tracking and timely resolution of customer queries/complaints, where applicable
• Continuously improve on processes through service storming sessions.

3. Controls

• Ensure sales process is followed and staff are well trained to avoid miss-selling
• Reporting of suspicious transactions
• Ensure that Customer Due Diligence to be applied when selling products or opening accounts

Qualifications & Skills

• Excellent interpersonal and networking skills, internally and externally
• Strong sales and relationship skills
• Strong leadership, decision-making and management abilities
• Knowledge of the Market and competitive environment
• A good performance track record
• Diploma or University degree
• At least 1 years sales experience in the banking industry

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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