8:08 AM
maboko
To consistently exceed customers' expectations and operational standards for delivered on time performance at an optimized cost and zero tolerance in respect to loss and damage.
Job Profile
People Management
To lead, motivate and empower staff, including implants, through effective and open communication, excellent leadership, regular performance feedback and team building, in order to maximize customer satisfaction, business results, employees' satisfaction and team productivity.
Effective communication
Job Profile
People Management
To lead, motivate and empower staff, including implants, through effective and open communication, excellent leadership, regular performance feedback and team building, in order to maximize customer satisfaction, business results, employees' satisfaction and team productivity.
Effective communication
- Communicate and monitor clear individual performance objectives and service standards.
- Create a positive and collaborative team environment by setting and regularly reviewing the achievement of team goals.
Coaching and Performance Management
- Ensure the compliance to formal recruitment procedures, with Human Resources, to ensure the depot attracts, screens and retains the very best Operations employees.
- Through training and coaching, ensure that the depot operations staff and subcontractors are equipped with the right skills, knowledge, competencies, and empowerment to delight customers and achieve business results.
Resource Management
- To effectively plan human, subcontracted and facilities/equipment resources to meet and exceed internal and external service levels at all times, and to provide excellent service to customers.
Process Management & Implementation
- To deploy and monitor Depot Operations processes policies and procedures in order to ensure the consistency, efficiency and quality of internal and external customer experiences.
Financial Management
- To manage the country's Operations budget in line with Value Based Management principles in order to create value to the business and shareholders from the Operations organization.
Customer satisfaction and retention
- To establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
Corporate Social Responsibility
- To ensure that the depot Operations staff meet and exceed the Health & Safety and Environment regulations.
Health & Safety compliance
- To comply with Health & Safety and Environment regulations in order to maintain a safe working environment for self and all the depot employees.
Person Profile
- Degree or equivalent level of experience.
- Five years people management experience, preferably gained from an Operations role.
- Five years experience in an operations environment such as depot/warehouse, construction, or shop floor.
- Good knowledge of Operations processes and related technology.
The net salary will be K'sh 180,000/month plus housing, medical & vehicle.
Location is based in Dar.
Interviews will be held in Nairobi and finally at Dar at the clients cost.
Send your application with a detailed CV and a daytime telephone number.
Recruiting Manager
Corporate Staffing Services
Suite 3, 13th Floor, Moi Avenue.
Jobs@staff-kenya.com
We do not charge any fee for having your CV in our database.
Only shortlisted candidates will be contacted.
So as to reach us by 7th July 2011
Location is based in Dar.
Interviews will be held in Nairobi and finally at Dar at the clients cost.
Send your application with a detailed CV and a daytime telephone number.
Recruiting Manager
Corporate Staffing Services
Suite 3, 13th Floor, Moi Avenue.
Jobs@staff-kenya.com
We do not charge any fee for having your CV in our database.
Only shortlisted candidates will be contacted.
So as to reach us by 7th July 2011
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