Safaricom Head of Department - Center of Expertise Job in Kenya

We are pleased to announce the following vacancies in the Resources Division.

In keeping with our current business needs, we are looking for persons who meet the criteria of the roles indicated below:

Head of Department - Center of Expertise
Ref: RCOE_HOD_MAY_2011

Reporting to the Director Resources, the job holder will be responsible for the development and execution of the Centre of Excellence strategy in alignment with the overall HR and Company strategies.

The role will be accountable for Reward & Recognition, Learning & Development, Talent Acquisition and Organizational Effectiveness.

Key Responsibilities

• Develop & execute the COE Department Strategy
• Provide oversight and leadership to all Center of Excellence operations in relations to Reward & Recognition, Learning & Development, Talent Acquisition and Organization Effectiveness;Partner with HRBPs and the ESC to ensure COE Department provides efficient and effective services that support the ongoing needs of the business;
• Management of COE budgets incorporating continuous review of resources and giving strategic inputs in the forecast/budget reviews for the Department;
• Quality Management through optimization and standardization of processes; implement new technology enhancements; and ensuring application of best practice processes & procedures in the Centre of Expertise Department;
• Management of the COE team and ensuring delivery through effective Performance Management, staff recruitment within agreed headcount, staff training as agreed and development of key senior staff to fully realize potential (talent differentiation).

Minimum Requirements

• A graduate, with certification in Human Resource Management;
• Have a minimum of 10 years solid Human Resource Management experience in a generalist capacity. This experience will include responsibility for end-to-end delivery of key HR processes, with a demonstrable ability to improve processes leading to improved service delivery, exploitation of technology and enhanced customer/end-user experience;
• Have a minimum of 4 years team leadership/supervisory responsibility with the demonstrable ability to grow the skill and competence of the team, and monitor the quality of work and service delivery to the delight of customers;
• Considerable knowledge of management-labor relations; the principles, practices, and procedures of Human Resources Management;
• Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships;
• Outstanding communicator with excellent interpersonal skills and the ability to build relationships, influence, motivate and encourage consensus amongst peers, managers and partners at all levels to produce high quality results;
• Have a very strong service orientation, with a track record of delivery and a demonstrated concern for quality;
• Be independent, mature and confident, with high levels of drive, initiative and tenacity;
• Have excellent report writing and presentation skills;
• Experience in the telecommunications industry will be a considerable advantage;
• Able to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing;
• Ability to plan, co-ordinate, and direct the work of subordinate staff engaged in various professional, technical, and clerical functions.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by end of day Wednesday, 8th June 2011.

The Director Resources
Safaricom Limited.
Via email to: hr@safaricom.co.ke

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