Customer Care Representative Career in Kenya

A company dealing with importation and distribution of beverages throughout Kenya wishes to recruit a highly proactive, self driven individual to fill the position of Customer Care Representative.

Job Summary

Reporting to the Sales Manager, the successful candidate will be responsible for:

• Generating reports on status of orders received, dispatched and pending deliveries.
• Timely processing of orders and delivery according to company procedure.
• Maintaining a data base of all customers and regularly informing them of price changes, promotions etc.
• Ensuring customer complaints are addressed promptly and lasting solutions provided.

Person Specifications:

• A University degree in Sales and Marketing or its equivalent with a minimum of 3 years Customer service experience in the FMCG industry.
• He /she must be self driven with a “can do” attitude and passion to achieve results under minimum supervision.
• Possess excellent reporting, organization skills and unquestionable integrity.
• Computer literate and able to produce and present reports.
• Experience in the wines and spirits industry is an added advantage.

Qualified and interested applicants may send their applications and CV’s to the following address so as to be received latest by 16th March 2012:

firmrecruits@gmail.com