Hotel Receptionist, Chef and Housekeeper Jobs in Kenya

Chef

Education & professional qualifications

Job Specification

Diploma in food production from a recognized Institution

Possess culinary experience in a 3-star hotel

Able to work long hours

Computer literate

Job Role

Food production depending on clients requirements

Compliance to International Hygiene standards

Ability to monitor food costs

Ability to train in individual or group cookery classes is an added advantage.

Observing and testing cooked food to determine if they have been cooked sufficiently using the required methods of cooking as per the menu

Maintaining sanitation, health , and safety standards in work areas

Verifying that food meets requirements for quality and quantity

Manage the kitchen as a whole.

Personal Attributes

• Be a team player
• Have the ability to work under pressure
• Be creative and innovative
• Be flexible

Hotel Receptionist

Job Description: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of hotel guests.

Some Duties include:

• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancelations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Qualifications

• Diploma or certificate in secretarial studies / Front office / Business Administration.
• Must be willing to work in Mombasa
• Female candidates are encouraged to apply

Essential Skills

• Excellent communication skills are essential.
• Have a calm temperament and a flexible approach.
• Have to be able to adapt to customer needs as they arise.
• Ability to multitask.
• Outgoing personality.
• Good written and spoken communication skills.
• Self Motivated
• Confident when using a computer and office equipment

Housekeeper

Housekeeping attendants provide for the comfort of guests in hotels by ensuring that guest rooms and public areas are clean and properly presented.

A housekeeping attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.

Duties:

• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
• Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings.
• Requires working in damp, dusty and dirty areas. Must clean up human waste and other body fluids, as required.
• Responsible for disposal of trash, waste, and other disposable materials.
• Must handle various cleaning solvents, chemicals, etc.
• Plan work schedule for major tasks.
• Damp dust furniture, light fixtures, window sills, etc.
• Empty trash containers daily.
• Wet mop floors in all residents’ rooms and bathrooms daily. Damp mop all corridor floors, lobby, dining areas,and others daily.
• Clean wash basins, mirrors, commodes, tubs, and showers daily.
• Check all vacant rooms daily to keep fresh.
• Clean all air vents.
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.).
• Wash windows as scheduled.
• Completely strip and recoat all floor areas when necessary and as scheduled.
• Check entire area for spills, water, etc. periodically, especially in residents’ bathrooms.
• Follow instructions on use of germicidal solutions to clean. All procedures for solution use will be part of the Housekeeper’s training. Use safety precautions in all housekeeping services.

Applicants must have a certificate in Hotel Management or any related study and a minimum of 2 years relevant experience in similar position.

Knowledge, Skills and Abilities:

• Ability to follow instruction
• Detail-oriented
• Professional attitude is required
• Ability to work independently
• Excellent time management skills
• Previous customer service experience may be required
• Good communication skills
• Good organizational skills

If you feel you have met the qualifications above and are ready to join us, kindly forward your resume to fcreditservices@gmail.com on or before 28th April 2012