7:14 AM
maboko
IT Help Desk
Administrator
2012/HDA
Professional Area: IT
Brief Description:
Reporting to IT Manager, Helpdesk Administrator will be a key member of a dynamic IT team responsible for the support of company's various IT systems. The role connects business users and the IT department and serves as the first point of access for IT queries.
Key responsibilities:
2012/HDA
Professional Area: IT
Brief Description:
Reporting to IT Manager, Helpdesk Administrator will be a key member of a dynamic IT team responsible for the support of company's various IT systems. The role connects business users and the IT department and serves as the first point of access for IT queries.
Key responsibilities:
- Provide first line response for users requiring assistance with information technology issues and problems.
- Respond to requests for technical assistance by phone, email and/or using a help desk management system.
- Track issues to resolution updating the internal knowledgebase and/or communicating learning with relevant business units.
- Escalate more involved problems to the appropriate IT support teams.
- Act as a liaison between users and technical escalation teams.
- Provide a single view to the organization for information technology related problems.
- Diagnose and resolve technical hardware and software issues.
- Ensure that disciplined on-line and off-line backup procedures are adhered to.
- Continuously monitor system resources, performing systems tuning and troubleshooting.
Specific
Expertise
- Windows Client and Server Administration
- Microsoft Desktop Applications
- Microsoft Exchange /Outlook
- Desktop and Server Troubleshooting experience
- SQL Database Administration
Personal
Attributes
- Systematic and accurate work habits
- Good communication skill, both written and oral
- Good research and investigative skills
- Capacity to meet deadlines
- Ability to work effectively with others in a team environment
- Ability to embrace change and actively look to enhance and improve current processes
- Actively seeks self-development opportunities
Desired
Education Skills and Experience:
- Diploma in IT or equivalent.
- Microsoft Certified Systems Engineer, ICDL, A+
- At least 2-3 years experience in IT Helpdesk Administration is desirable.
Closing on May 04 2012
