BPO Team Leader Job in Nairobi Kenya

International BPO firm with Head Offices in North America, is looking for a Team Leader to provide leadership to team of 20 Data Operators for the Nairobi office.

The Kenyan office will provide BPO services for international and local clients. 

The team leader will coordinate with an assistant team leader and the project management team to effectively produce quality work in a timely and fashionable manner.

Key responsibilities:

• Providing leadership and support to a team of 20.

Required skills and competences:

• Very good written English (grammatically correct, can express things clearly)
• A people person with a passion for digitization.
• Ability to work accurately and with an eye for detail and instill the same in the team
• Ability to respond promptly to emerging issues while ensuring that the team is meeting client expectations.
• Ability to communicate and coordinate with internal departments
• Ability to multitask and take up more workload when required
• Internet skills: ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethic (is reliable, motivated, professional)
• University graduate with not more than 3 years out of school.

Candidates with neutral accents and great communication skills will be given priority.

To apply, send CV only to Kenya_jobs@digitaldividedata.com by August 14th 2012.

Kindly indicate the position applied for and minimum salary expectation on the subject line.