10:14 PM
maboko
Customer Service Representatives (30)
The
Customer Service Representative is required to provide exceptional customer
service experience to customers by handling incoming calls in a highly
professional manner in a target based environment, where meeting Key
Performance Indicators is important.
Duties
and Responsibilities:-
- Maintain
customer experience levels within the quality standards stipulated.
- Handle
objections by building rapport with customers.
- Update
information onto the CRM.
- Adhere
to Data Protection policy with regards to confidentiality of customer
details.
- Recognize
opportunities for cross selling to customers, by advising on new and
existing services which may suit their requirements.
- Patiently
listens and responds to customer queries.
- Understand
and adhere to the escalation process.
- Provide
peer support to other Customer Service Representatives in an effort to
improve overall team performance
Minimum
knowledge, skills and experience:
- A
Diploma from a recognized tertiary institution, however holders of an
undergraduate degree will have an added advantage
- Fluent
in the English Language (neutral and clear accent)
- Above
average typing and IT literacy skills
- Flexible
to work day and night shift hours
- Ability
to handle complaints in a polite; empathetic and professional manner
- Remains
calm when faced with difficulty or angry customers.
- Initiative
to update self on new and current products and/or services and promotions
- Ability
to handle busy periods by managing one’s stress levels.
- Maintains
a positive attitude and enthusiasm when faced with routine work
- Certificate
of Good Conduct is a prerequisite
If
you believe this is an exciting and challenging opportunity for you; then
please go to www.horizoncontactcenters.com for more details
and to apply.
An
attractive remuneration is offered to the successful candidates.
Only
shortlisted candidates will be contacted.
Closing
date is 31st October 2012.
