Technical Services Officer Job in Kenya

Position Title: Technical Services Officer

Reports To: Technical Services Manager

Grade Level: Officer

Positions Supervised: One

Job Purpose

• Provide maintenance and support for Technology Support equipment and assist in the general IT operations of the FEP Group of Companies;
• Assistance with Web-related work; teleconferences; and staff hardware, software, and  peripheral installations, repair, and troubleshooting;
• To train staff on use of IT and IS so as to realize effectiveness and efficiency at all levels of work;
• To administer MS Outlook in the Group and all Affiliate offices;
• To coordinate implementation of FEP Group business applications and support all related activities.

Key Responsibilities

• Support, administer and operate the key business applications, including hardware and software infrastructure needed to keep them running;
• Ensure that hardware and software are maintained in optimum operating condition to allow maximum utilization by staff;
• Manage and administer the installation of new hardware and software, as well as provide for the training of staff on the new hardware and software applications;
• Through the line supervisor, make recommendations on the acquisition of new technologies;
• Provide capacity building to staff on FEP Group business application so that users are self-reliant;
• Establish a consultative relationship with all staff, so as to provide staff with timely advice on IT;
• Perform any other duties that may be assigned by the IT Technical Manager;
• Attend and participate in weekly meetings as may be required from time to time.

Requirements

Education & Experience

• Graduate of an accredited four (4) year college or university in computer science or related studies;
• CCNA and MCSE; CCNA and MCSE; Microsoft Windows and Office, MS Outlook administration and data base management, proficiency with all hardware aspects of supporting and maintaining information systems.
• 1 year experience in a busy organization.

Other Key Competencies and Skills

• Proficiency with all hardware aspects of supporting and maintaining information systems; 
• Ability to communicate, verbally and written, in a very clear and understandable manner.

To apply, send your cover letter and Resume to vacancies@fep-group.com on or before 30th January 2013.

Only shortlisted candidates will be contacted.