NGO Customer Support Analyst II Job in Kenya

Customer Support Analyst II
 

Use your IT support and business skills to be part of a leading organisation dedicated to improving the lives of children living in poverty.
 

World Vision (WV) is a global network of people committed to enhance the well-being of children everywhere by empowering families and communities to overcome the challenges of poverty and injustice.
 

The Customer Support Analyst II will be responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support.
 

The holder will work with a broad range of infrastructure products and complex client technology services and support area of IT. 

The holder will also work on multiple projects concurrently as a team member or as a technical lead.
 

With a proven track record in a fast paced, complex and ideally global organisation, you will have a desire to help others and model ethics in line with the Christian foundations and ethos of the organisation.
 

Some Responsibilities Include:

• Participates in assessment and deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
• Provides input during project planning and requirements phase.
• Responds to Level 2 support and works with vendors on Level 3 support.
• Engages with vendors to remedy issues or escalates for support.
• Training needs assessment developed based on analysis of issue trends.

Required Skills Include:

• Bachelor’s Degree in Computer Science, Information Systems, or related field. Or equivalent work experience.
• Demonstrated knowledge of complex infrastructure, hardware and software products.
• Demonstrated skills in Disaster Recovery and Business Continuity Plans.
• Preferred: Typically requires 5-7 years of relevant technical and business work experience.
• Preferred: Willingness and ability to travel domestically and internationally as necessary.

Will you use your IT experience in to further “life in all its fullness” for children?
 

To learn more about this unique position, visit www.wvi.org/careers-employment, click on “World Vision International Jobs,” and navigate to Kenya.
 

Closing Date: 7 June 2013

For more information on World Vision International, please visit our website: www.wvi.org.
 

World Vision is an equal opportunity employer.