Sales Associate Job in Kenya

Job Title / Position: Sales Associate
 

Reports to: Sales Manager
 

Department / Division: Sales & Marketing
 

No. of Employees Supervised: 0
 

Main Purpose of the Job
 

Responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets and to ensure risks are kept to a minimum for the company.
 

Main Duties & Responsibilities

• To provide the Branch Manager with information for strategy development.
• To build and maintain a portfolio of customers, ensure consistent interaction with them on a timely basis.
• To offer support, guidance and feedback on potential purchases, based on product knowledge.
• Assist in floor moves, merchandising, display maintenance and housekeeping, processing & replenishing merchandise and monitoring floor stock.
• To have complete and thorough understanding of the product ranges carried to be able to communicate effectively to and aid customers in locating the merchandise.
• Visiting customers on a regular basis to assess product off take, pricing and risk.
• Assist in completing product price changes.
• Keeping track of customer credit limits and follow up of customer’s timely payments and to report to management any debtors that seem not to be paying.
• Keeping all company information, including sales figures, strictly confidential.
• Completing in an honest and accurate ways, all daily and weekly checklists, paperwork and related company documentation.
• Assisting in sourcing material and ability to see trading opportunities and communicate the same to management.
• Participate in year-end inventory and cycle counts.
• Complete understanding of pricing and proposal models.
• Maximizes all opportunities in the process of closing a sale, resulting in the taking of market share from larger competitors leading to increased sales turnover and margin for the company.
• Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking.
• Maintains accurate records of all sales and prospecting activities, including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.
• Maintain personal ability in, and appropriate use of all relevant ICT and other systems within the sales and marketing function.
• Adheres to all company policies, procedures and business ethics codes.
• Any other tasks as assigned by the management.

Key Performance Indicators (KPIs)

• Effective market penetration.
• Properly coordinated sales and marketing operations.
• Increased market share, growth and sales volume at competitive prices.
• Achieved objectives and targets within budgetary allocation.
• Improved corporate image.
• No customer complaints.

Education & Experience
 

Academic Qualifications: University Degree
 

Professional Qualifications: Sales & Marketing Certification, proficiency in Microsoft office packages.
 

Experience:  

• 3 years of relevant product & Industry knowledge / experience & supplier relationship management. 
• FMCG experience preferred. 
• Experience in Oracle a plus.

Recommended Age at Appointment: Between 25 – 35 years.
 

Key Competencies:  

• Possesses a demonstrated ability to communicate with associates and customers; 
• accurately complete all documentation; 
• strong understanding of customer and market dynamics and requirements; 
• proven ability to achieve sales targets within budgetary allocation; 
• professionalism in dealing with both internal & external customers;
• a team player; 
• willingness to travel to meet various customers; 
• ability to work long & odd hours.

Special Work Environment
 

Office and Field.
 

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to resume@interviewupconsulting.com
 

**** Only qualified candidates will be contacted and please DO NOT email copies of your certificates or any other supporting documentation at this time… CV’s only *****