TNS Quality Control Manager Job in Nairobi Kenya

Role title: Quality Control Manager 

Skale function: Market Research - Operations
 

Reports to (name and title): Operations Director

Skale position: 60
 

Location: Nairobi  

Purpose of the role: Take overall responsibility for internal communications and quality controls of Back-check including financial controls of QC wages 
 

Role deliverables:

Department management and communication:

• Ensure cost-effective resource utilization in Back-check Dept
• Ensure ongoing improvement of field quality standards through advising appropriately and proactively
• Liaise effectively with relevant internal departments/managers on omissions and queries
• Provide regular feedback to manager on dept and bookings
• Accurately produce and collate all statistical information relating to Data Collection ,quality and productivity
• Advise on issues relating to capacity and availability in dept bookings
• Proactively solve problems in dept/display initiative, innovation and proactiveness
• Effectively manage team; ensure balanced workload; coordinate team activities; monitor performance of staff; take timeous corrective action
• Address HR issues in teams
• Identify growth potential/skills gaps and provide or ensure appropriate coaching/training
• Maintain personal wellbeing and balance and encourage same of team

Admin duties:

• Ensure accurate and timeous field wages and other claims
• Ensure accuracy of check-back wage claims and ensure cost-effective resource utilization
• Provide accurate and timeous stats relating to back-checks and findings

Project-related duties:

• Ensure efficient, accurate and timeous communications relating to all project booking/traffic flow
• Ensure internal customer satisfaction with regard to accommodating requests for bookings
• Liaise with internal clients on any matters pertaining to project bookings/traffic flow
• Manage internal customer expectations with regard to feasibility of project timings
• Ensure accurate and timeous bookings of all projects in Support Services Departments
• Ensure quality standards from Field through back-checks in line with global standards

Key challenges and opportunities

• Creative and decisive under pressure
• Acute flexibility and adaptability
• Manage diversity in a complex context

Scope of the role:    

Number of people reporting into this role: 4 + New Durban positions (Quality control Supervisor, Quality Control Capturer, Assistant Administrator & 2 x Admin temps)  

Manage projects and team on all client accounts supporting the Quality Control and Traffic Department

Client contact: Internal client contact 

WPP/Regional responsibilities: None 

Knowledge and skills required: 

• 5 or more years’ relevant experience required
• Advanced computer skills
• Management experience
• Must have a working knowledge of the research process and marketing research
• Must be a graduate

Behavioral dimensions:

• Self-educator/desire to improve own knowledge and skills
• A self-starter committed to completing projects
• Works well under pressure and is deadline-driven
• Strong logical/analytical abilities
• Able to work with limited supervision
• Strong problem-solving and organizational skills
• Displays good interpersonal and communication skills
• Has a proactive and progressive (“can do”) approach
• Highly accurate, detail and quality orientated
• Willing to accept responsibility and accountability for work
• Prepared to work overtime should the need arise
• Willing to adhere to TNS RMS ethics and standards
• Each employee is expected to demonstrate the Precision Growth values and behaviours in addition to their specific responsibilities: Enquiring challengers, Precise thinkers, Influential advisors, Leading experts.

The cv to be sent to recruitment.tnsea@tnsglobal.com