Bank Corporate & Enterprise Relationship Manager Job in Mombasa Kenya

Position: Corporate & Enterprise Relationship Manager
 

Branch: Mombasa

Mission and Duties:

• Develops The Value of its Customer portfolio
• Develops portfolio through targeted prospecting actions
• Masters risk and follow up debt collection
• Manages Relationship Officer
• Maintain satisfactory customer experience

Activities

• Develop the value of its customer portfolio
• Sets up a sales action plan customer per customer, and have it validated by Senior Relationship Manager or Business Center Manager
• Ensures global customer relationship management : identifies, evaluates customer financing needs, prepare credit proposals
• Improves customer portfolio profitability : develop and negotiates counter-parties in case of special conditions given to customer
• Reports to Business Center Manager and / or Senior Relationship Manager the results of sales actions : spread analysis towards budget & objectives, corrective actions, modification of targets
• Develop portfolio through targeted prospecting actions
• Updates prospects database
• Prospect new customers, and develop activity through prospecting actions, and ensures a optimized transformation rate
• Master risk and follow up debt collection
• Follows up instalment schedule, and takes debt collection actions
• Anticipates risk situation downgrade, based upon indicators, and takes counteractions, to master counterparty risk on his portfolio
• Contacts customers for regularization of unpaid instalments
• Manages  Relationship Officer
• Follow up the RO activities & tasks
• Gives assistance & support to RO and provide technical expertise on customer / prospect files
• Ensures improvement of the RO’s skills and identify training needs (banking techniques, sales techniques)
• Ensures satisfactory customer experience
• Follows up and ensure respect of time constraints and commitments, and ensures customer satisfaction, and the respect of procedures & rules
• Follows up  and ensure timely resolution of customer complaints
• Participate in finding solutions to customer queries

Functional Link

• Corporate & Enterprise Banking
• Every other Head Office entities

Know How

• Legal environment and bank procedures
• Company evaluation and risk analysis
• Analysis and understanding of financing/investment needs of customers
• Bank product range and pricing conditions
• Staff management and motivating techniques for ROs

Behaviour

• Listening skills, sense of dialogue, power of conviction and facilitation and commercialism
• Ability to be proactive in implementing commercial actions
• Sense of risk control and being profit oriented person.
• Negotiation and sales

Applicants should email their cover letter and CV with names of three referees who can provide confidential assessment of their capabilities. 

On the subject matter of the email please indicate the position you are applying for and location, e.g Branch manager - Embu. All communication relating to application for these positions should be addressed to: therecexpert@gmail.com .

Applications should be received by 29th January 2014

Please note only shortlisted candidates will be contacted.