Supermarket Chain Marketing & Customer Relationship Manager Job in Kenya

We partner with both local and international clients to source for best talent in a number of Specialized and generalist areas.
 

Our client, is one of the largest and fastest growing Supermarket Chains Headquartered in Kenya, with presence East Africa with a turnover of US$0.5bn (Kshs. 40billion). 

As a result of restructuring within the organisation in order to better prepare the  organisation to tap the emerging opportunities in retail, new positions have emerged.
 

In line with their growth and expansion plan they are sourcing for talented, passionate, self driven and energetic professionals looking to develop and enhance their career to take up the following position:-

Marketing & Customer Relationship Manager
 

Role Objective: Develop, establish and maintain marketing strategies to meet organizational objectives including effective management of the marketing, advertising and promotional activities of the group
Promote and maintain customer service excellence across all the units of business.
 

Duties and Responsibilities

• Responsible for management and coordination of marketing, advertising, PR and promotional activities within the Group
• Responsible for the conduct of market research to determine market requirements for existing and future clients
• Responsible for analysis of customer research, current market conditions and competitor information
• Develop, coordinate and implement marketing plans and projects within the group for new and existing products in consultation with respective GM’s
• Monitor, review and report on all marketing activities and results
• Ensure delivery of marketing activities within agreed budget and positive ROI in all marketing activities
• Responsible for group social media accounts management with focus being on creating effective visibility, interaction and increase in sales
• Strategize on the different marketing research and management tools for lead generation
• Assist in formulation and execution of sales policies
• Responsible for marketing division KPIs

Qualifications

• Marketing or business related degree or equivalent professional qualification plus 3 to 5 years relevant experience within a commercial setting,
• Experience in all aspects of developing and maintaining marketing strategies plus proven experience in customer and market research
• Extensive consumer goods marketing experience. Exposure to food service industry a plus
• Experience in managing corporate social media accounts
• Have well established networks across the region plus experience in managing large marketing budgets
• Excellent written/verbal communication and formal presentation skills
• Excellent organization, planning, problem analysis and problem-solving skills
• A good team player/leader, persuasive, adaptable, innovative, creative, cost/ROI conscious and excellent in execution
• Working with International brands is a definite advantage

Disclaimer: Candidates who do not meet the minimum requirements stated above need not apply or you will be blacklisted.
 

How to apply: 
 

Send your application including a covering letter that demonstrates why you are the best candidate for this position, a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email and Skype address, and the names of three professional referees.  

Applications will only be accepted if received via email recruitment@artemiske.com