Branch Manager Job in Nairobi, Kenya - Upscale Coffee Shop Restaurant

Position Title: Branch Manager 

Location: Nairobi, Kenya

The Organization: Our Client is a chain of upscale coffee shop restaurants; they opened their first branch in Nairobi, Kenya in 1999. 

The chain has since expanded its footprint opening an additional 19 branches and in response to changing consumer tastes, the company has launched two new brands into the market.

Headquartered in Nairobi Kenya, our client views its employees as a key pillar of the company’s success and the staff enjoy being part of a company that truly values its people. 

From generous remuneration packages to ample opportunities for growth, most of the staff tend to stay with the company longer to benefit and be part of the growth. 

Quality and professionalism are deep-rooted in the company’s culture and employees strive to ensure that every cup poured and every plate served is a reflection of their passion and promise to their customers.

Position: Our client is currently recruiting for experienced Branch Managers who have the flexibility and drive to manage their restaurants. 

The role involves running of the restaurant and leading a team of 30-40 staff. 

A key part of the role will be ensuring the delivery of consistent, high quality food and beverage, as well as exceptional customer service to keep customers coming back for more!


Key Responsibilities

• To manage branch operations on a daily basis.
• Ensure all SOPs are maintained.
• Ensure safe custody of all branch property and assets
• Coordinating the entire operation of the branch.
• Managing staff and ensuring that all staff adhere to the company’s uniform standards.
• Responding to customer complaints.
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.

Experience and Background Needed

• Should have at least 3 years’ experience in the Hotel and Related industry in supervisory or management level.
• Minimum KCSE mean grade of c plain
• Must be computer literate
• Valid certificate of good conduct

Skills and Abilities

• Possess or demonstrate strong leadership and supervisory skills.
• Possess Excellent Communication skills both oral and written.
• Able to work under pressure
• Must be result oriented, self driven, articulate and pro active.        

Application Process:

To apply send CVs and cover letter to  careers@talentsolutionsmanagement.co.ke by  Monday, 23rd June 2014.

Please note that applications received after the deadline will not be considered for the position. 

Only shortlisted candidates will be contacted.