Tour Manager (Urgent) Job in Kenya

 a leading Tours and Travel company is urgently seeking to recruit for the position of an Tour Manager
 

Reports to: Operations Director

Duties and Responsibilities

• Coach and guide staff, to ensure optimum performance and world class service at all times :-
• Coordinate Tours Department and ensure that the department is running smoothly
• Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
• Guide Tour Consultants on development of domestic and international packages
• Bring in new business to the company by preparing packages for prospective clients, visiting/sourcing clients and groups eg. Schools, Church Groups, Corporate groups e.t.c
• Ensure bookings are made through preferred suppliers wherever possible. The Tours Manager must be familiar with all preferred suppliers, and the applicable commission rates
• Designing flexible tour packages to meet the needs of different clients;
• Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points
• Helping with passport and immigration issues
• Communicating a range of information on itineraries, destinations and culture;
• Informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop
• Ensuring that the tour is running smoothly for individual members of the group
• Developing mechanisms to achieve the client’s/group needs/objectives.
• Tracking budgets and expenses while Providing activity/statistical summary reports
• Liaising with hotels, coach companies, restaurants and other clients;
• advising about facilities, such as sights, restaurants and shops, at each destination;
• Arranging for clients transportation from the airport to the hotel or from one hotel to another both locally and internationally.
• Car hire for group safaris/individuals

Qualifications

• Bachelor of tourism management,
• Skills in creating Tour packages
• With over 5 years experience in the Tours
• Customer service skills
• Excellent team player

Qualified candidates to send in their CVs to frankmconsult@yahoo.com or info@frankmconsult on or before 02.07.2014 midday.