Customer Care Job in Nairobi Kenya (KShs 25K)

We seek for a Customer Care Person who shall be tasked with the responsibility of creating a reliable channel of communication between the company and the customers in terms of availing any information they may request for, relaying queries to the right people in the company, professionally handling complains and building lasting relationships with customers.

Salary: Kshs.25, 000

Key duties and responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Work with customer service manager to ensure proper customer service is being delivered.
• Provide information about the company to any potential client calling with enquiry.
• Receive customer complaints and relay them to the right persons for resolution.
• Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
• Periodically visit customers.
• Keep the customers updated on the status of resolutions to various complains/incidences raised.

Qualifications

• Diploma in Customer Care and Service from a recognized institute.
• Well knowledgeable with the Microsoft Office Computer packages.
• At least 2 years experience in Customer care.
• Attention to details.
• Excellent communications skills both verbal & written.
• Fluent in English & Swahili.
• Team player.

If you are the person we are looking for kindly send your CV and application letter to jobs@jantakenya.com by 20th July, 2013 clearly indicating ‘Customer Care ‘on the subject line.

Only shortlisted candidates shall be contacted