afb (African Finance Business) Branch Manager Job in Kenya

afb (African Finance Business) is a consumer finance providing ethical credit services to those who require it most.  We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.  

Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.
 

Our customers are our partners.  We operate in their markets through 6-man micro branches to provide tailored relationship-based services.  

 Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.

afb seeks to recruit for: Branch Manager

Responsibilities
 

Branch Targets:

• Achieve monthly sales and collections targets

Manage Branch Staff

• Directly oversee, support, develop Branch staff to run a high performance 6 person team.

Leadership & Problem Solving

• Build and maintain an excellent work environment for the team to develop individual potential and achieve demanding targets. 
• Lead and Manage all Branch functions, logistics and performance issues.

Service Delivery

• Deliver first rate customer service

Relationships Building

• Build excellent relationships with customer-partners and opinion leaders in catchment area.

Reporting

• Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
• Perform such other tasks and duties as the Company may from time to time designate as forming part of the Employee’s job description

Requirements

• 1-2 years of leadership experience
• Experience in micro finance institutions and not banks
• A degree in a business related field
• Team leaders in micro finance institutions encouraged to apply

Key Competencies

Customer Handling

• Sales and Business Development
• Enforcement of contract and repayment obligations

Administrative Support

• General support to all tasks
• Communications
• Branch Operations
• Information Collection

Personal Attributes

• Integrity and ability to work in consumer finance
• High Motivation
• Self-starter-functional problem solver
• Process discipline- Ability to follow SOPs

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to 
smartcashcareers@afb.co.ke 

This position is urgent.