Africabs Tours Consultant Job in Nairobi Kenya

Africabs Tours Ltd

Location: Nairobi
 

Vacancy: Tours Consultant
 

Work Type: Contract
 

Reports To: Tours and Travel Manager 

Salary: Negotiable
 

Brief background: We are a Tours and Travel Company that has extensive experience in customized Corporate and Individual Cab services, Corporate Car Leasing, Car Hire, Tours and Air Ticketing services. 

We seek to make positive contributions to corporates and individuals in direct ways through providing quality service, saving time, bridging the gap between operational efficiency and staff mobility, reducing costs associated with total cost of ownership of transport means and enhancing convenience in transport and travel services. 

We seek to recruit competent interested persons for the Position of Tours Consultant

Summary: We are seeking to hire a qualified and experienced individual to take up the exciting role of a tour consultant. 

The tour consultant will be responsible for providing the highest levels of customer service, organizing tour packages, manning a guest relation desk at one of the 5* hotels in Nairobi and ensuring that travel arrangements for tourists run as smoothly and enjoyably as possible. 

The consultant will be required to work in shifts.

 Key Responsibilities

• Create and sell innovative tour packages to tourists staying at the hotel
• Responding to enquiries regarding hotels & safaris within shortest time possible
• Prepare itineraries to the various destinations of interest as per client request
• Doing tour bookings - both inbound and outbound and ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale. Also ensure bookings that do not mature are cancelled in time to avoid cancellation penalties
• Filing- rates files, client tour files and ensuring the same are done in a timely and orderly manner.
• Vehicles and drivers- Arranging to see vehicles before start of service to ensure quality and minimize customer complains, make sure vehicles have the company stickers and brief drivers before they depart for safari
• Ensure clients’ satisfaction, ensuring KWS park rules & hotel regulations are made clear to tourists, pre- arrange client special requests etc
• Being on standby ready to provide solutions in case of mishaps during safari
• Ensuring quotations are well drafted, competitive and are followed up on

Education and Qualifications

• Degree or a diploma in Tour operations or tourism management
• Over four years experience as Tour consultant in a busy environment
• Ability to use various tours/hotel bookings software
• Highly organized with excellent planning skills
• Be culturally aware and adept at working with people of different diversity.
• Ability to work under pressure and provide solutions to problems.

How to Apply: 

If you are up to the challenge, posses the necessary qualification and experience, please send your CV and application quoting the job title on the email subject to hr@africabstours.com

Deadline for application is 12th September 2014.

Only successful candidates will be contacted.