Kencall Senior IT Officer Job in Kenya

Kencall is a contact centre that provides both call centre and business processing (BPO) services to organizations worldwide. 

There exists an opportunity for self-driven individuals to become part of this company. 

We seek the services of a suitably qualified candidate to fill the position of a Senior IT Officer.
 

Vacancy: Senior IT Officer
 

Reporting To: IT Manager
 

Job Purpose: Provide high level technical support, guidance, assistance and follow up. And to ensure systems run smoothly in the organization
 

Responsibilities;

• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs/breakdowns
• Planning and undertaking scheduled maintenance grades
• Investigating, diagnosing and solving computer software & hardware faults
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• troubleshooting system and network problems
• Maintaining records and software licenses
• Provide end user support for all LAN applications
• Assist and train the first line at the helpdesk on matters they cannot resolve at that level
• Field incoming problem tickets escalated from the helpdesk or end users to resolve software issues as the first call support level

Skills & Requirements

• College diploma/university degree in the field of computer science or Information systems
• Prior work experience gained in  IT sector
• Ability to maintain confidentiality at all times
• Flexible to work on shifts
• Good in multi-tasking
• Ability to work independently
• Basic hardware & software troubleshooting skills
• Ability to analyze software/database errors in a complex business environment

If you possess the necessary qualifications and experience, please send your Cv with the REF: KCWORLD/Y14/NOV APPLICATION FOR SENIOR IT OFFICER to hr@kencall.com or recruitment@kencall.com

Kindly indicate current/last salary